Married couple, Chris and Keri Amaral, who are both in the customer service industry, discuss hilarious, sometimes infuriating, sometimes amazing customer service stories. They often have guests who share their experiences as well.
We have Matt Kennedy, the founder and creator of Heckler Magazine as our special guest! He talks about his many careers including photography, constru...
Chris talks about his dine and dash at The Trade, and a story about being accused of being a criminal at DOCO. Keri talks about two nightmare customer...
The warm sweet owner of The Trade coffee shop, Amanda Kennedy, talks about coffee, third wave coffee shops, a mean old man, and a Denny's employee. Ke...
The hang over episode. Very special Guest Melissa Root (aka saucy_mel_) tells hilarious stories about pallets being thrown at her, a drunk flight atte...
The Halloween Episode!! Our guest is dressed like a shark and Chris talks about fake prescriptions. Keri talks about on-line reviews and Meow the cat ...
Our guest talks about the scariest client situation ever. Chris talks about communication issues with pharmacy customers and Keri talks about boundari...
Chris talks about a customer yelling about his hemorrhoids and foot fungus at the pharmacy, and Keri talks about drunk clients at the salon and her bu...