Quote “I used to say I was stuck in an abusive relationship with American Airlines.”  My first experience with an American Airline - is this the norm...

Shauna and Amas continue the conversation and laughs while discussing Waiting for Service.  Is the start up cost of setting up good customer service a...

“Your customer service experience isn’t bad by accident. Most of it was intentionally built to be mediocre.” Shauna and Amas discuss his new book Wait...

Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem. You will enjoy hearing about: The evolution of custome...

The conversation continues with those crazy people guys, Brian and Ted from 5th Talent.  In part two they discuss: The methodology to getting the huma...

Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they discuss the following: The di...

This week Amas and Bob take a look forward to the opportunities of 2021: Contact centers may end as we know them Companies may start to focus on servi...

Amas and Bob take a look back at 2020 and discuss: The Bromance is real The biggest positives for the industry last year Cloud telephony  Being more t...

Amas and Bob are back together to discuss the most difficult job in any company and why: They illustrate what life in a call center looks like One unc...

Tune in to hear a great conversation with Amas and Luke Anderson as they discuss the following: What exactly is "Customer Experience"? Is the chief cu...