Business operations - for iPod/iPhone
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About
This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.
BMI Baby: Outsourcing and cost management
How outsourcing can reduce costs and the importance of teamwork
Elm Surgery: a surgery as a small business
Managing a general practice in the UK and the importance of a business approach within the NHS
Elm Sugery: Staffing
The response of the doctors' surgery to greater demands from their patients
Elm Surgery: Measuring and maintaining performance
Utilising staff feedback to improve the doctors' surgery
Fuller's Brewery: Introduction
Fullers: A traditional brewery using modern operational management systems
Fuller's brewery: Management
The day to day management of the brewery and the challenges it presents
Introducing the case studies
The importance of operations management to business and how the principals remain the same regardless of the business involved
Summing up the case studies
The importance of good operations managers in all industries and services