In this special podcast, sponsored by Smooth Digital, we explore how care homes can tackle negative reviews online.Publishing editor Steve Hemsley is joined by Jay Purcell, customer success manager at experts Reputation.  They discuss:* Why care homes should care about online feedback* What care homes need to do to succeed online* How social media and reviews impact occupancy rates, resident satisfaction and ultimately revenue* Why care homes should carry out online surveys* How online feedback can drive positive change in any care home businessTune in.More podcasts: https://chmonline.co.uk/podcast/Support the show (http://chmonline.co.uk)

Care Home Management magazine's podcast

How To Boost Your Care Home's Online Reputation - a Care Home Management podcast

In our latest podcast, sponsored by Smooth Digital, we once again explore the crucially important area of Infection Control and Prevention.These are difficult times for care homes and this is a must listen for care providers and managers.Our expert panel discusses:* The importance of robust infection control and prevention in the laundry room* How to get laundry design right to reduce the risks* Cleaning versus disinfecting. How different surfaces require different approaches* Which products to use where  - and when* How to comply with clinical waste regulations and what is a care home's duty of care* How technology can be used to combat the spread of infection in places where social distancing and PPE use are challenging* How getting infection control and prevention right can reduce absenteeismDiscussing the above topics are  Nicola Whittaker, national account manager at Miele Professional; Graham Flynn, director at Anenta; Steve Whittall, group director of operations at Airdri; and Dr Barend ter Haar, director at BES Healthcare.The podcast is hosted by our publishing editor Steve Hemsley.Support the show (http://chmonline.co.uk)

Infection Control and Prevention podcast from Care Home Management

In our latest podcast we discuss why care homes must take part in the CQC strategy consultation process.Our experts are Neil Grant, partner at Gordons Partnership Solicitors and Anne Smith, management/nurse consultant at Brilliant Care Solutions. The podcast is sponsored by care home marketing experts Smooth Digital.Neil and Anne discuss why care homes need to contribute to the consultation and what the sector should welcome about the CQC's proposals and what providers should be concerned about.They discuss the four themes of the strategy review:•People and Communities to let people’s experiences drive regulation•Smarter Regulation to ensure assessments are more flexible and dynamic•Safety through Learning to encourage safe care cultures•Accelerated Improvement by targeting priority areasThe deadline for sharing views is 5pm 4 March.Podcast hosted by Steve Hemsley.Support the show (http://chmonline.co.uk)

CQC Strategy Consultation - special podcast from Care Home Management

In our first podcast of 2021, sponsored by care home marketing experts Smooth Digital, we help care homes understand the crucial but often scary world of digital transformation. This is the third podcast in the series How To Digitalise Your Care Home.* The importance of simplicity* How automated rostering has helped care homes during the pandemic* Using social care tech to monitor covid symptoms and staffing needs* How residents can use their television rather than smart devices to communicate with loved ones* How data collection can help care homes improve care and their business* How you can integrate your existing technology with new software* The value of an audit trail* How tech can improve  carers' wellbeingSpecial guests on our Digital Roundtable are Sam Hussain from Log my Care, Paul Slaughter from Care Messenger, Morten Mathiesen at Sekoia and Killian O'Mahoney from Softworks. Podcast host is Steve Hemsley, publishing editor at Care Home Management.Support the show (http://chmonline.co.uk)

How to Digitalise Your Care Home (3) - more digital advice from Care Home Management

In our December podcast we talk to the Care Home Awards organisers Matthew and Helen about their plans for the 2021 event.Subject to any Covid-19 restrictions that might still be in place, the Awards will take place at lunchtime on 8 July 2021 in the Platinum Suite at ExCeL London, during the Health+Care Shows.Care Home Management is the official media partner of the Care Home Awards.The organisers are urging care homes to enter for 2021 to celebrate best practice, collaboration and great care during what has been a very difficult year for all.Listen to find out about new categories, how to enter and why now more than ever we need to reward our fantastic sector.Podcast host Steve HemsleySupport the show (http://chmonline.co.uk)

Care Home Awards 2021 - Time to Enter podcast special

Care homes need to be on top of the law, and in our latest Legal Special podcast,  sponsored by care home marketing experts Smooth Digital, two top care sector lawyers discuss:Legal implications of the CQC State of Care report Proper use of Deprivation of Liberty Safeguards (DoLS)Role of The Local Government and Social Care Ombudsman when it comes to complaintsHow investment in digital can help care homes apply the lawCQC inspections now and in the futureCQC strategy for 2021Other legal changes expected post-Covid-19On our panel for this podcast are  Jill Mason, partner and head of health & care for Mills & Reeve LLP and Siwan Griffiths, a partner for Bevan Brittan LLP.Podcast hosted by CHM's publishing editor Steve Hemsley.Support the show (http://chmonline.co.uk)Support the show (http://chmonline.co.uk)

Latest Legal Update - new podcast from Care Home Management

In a special Care Home Management magazine bite size podcast, sponsored by Smooth Digital, we talk to David Allison, CEO of www.getmyfirstjob.co.uk/.David outlines why more young people want to work in the care sector and how care homes need to engage with their workforce of the future, rather than just wait until they have a vacancy.Also, how informed are young people about the career opportunities in social care and will they remain as keen to work in care once the Covid-19 pandemic is over and the economy recovers?Hosted by Alan Rustad and Steve HemsleySupport the show (http://chmonline.co.uk)

Recruiting the best young people to work in your Care Home - CHM Podcast

Catering in care homes is so important for residents and their families, and can be a challenge for providers.On our Catering Special Roundtable podcast, sponsored by care home marketing experts Smooth Digital, our experts discuss:Managing catering costs in a challenging market Tightening of budgets Controlling costs Food waste Allergen management in a care settingImportance of IDDSI compliant food in the care sector and the impact on choice, dignity and compliance for all residents How dining and care home activities go hand in hand.Our panel for this podcast comprises: Neil Hargreaves, divisional manager for care homes at apetito UK; Sophie Murray, deputy chair at the National Association of Care Catering; and Rob Henry, quality assurance technical manager at Catercloud.Podcast hosted by Steve Hemsley.Support the show (http://chmonline.co.uk)

Catering Challenges in Care Homes - a special podcast from Care Home Management

In our second Infection Control special podcast roundtable, sponsored by Smooth Digital, we are joined by experts Anita Astle MBE, managing director at Wren Hall Nursing Home and director at the National Care Association, Paul Kasler, director at Aura Air, Debbie Harris, founder of Autumna and Paul Anderson, managing director of Meiko.Our panel discuss:·         How to stop the spread of a virus in care homes·         The lack of attention to the aerosol droplets that spread in the air and risk contagion·         How care homes must look closely at their ventilation and air filtration systems·         Advice on care home air conditioning·         How to reassure consumers that your care home is safe·         How to evidence your infection control procedures·         How much testing is going on in care homes and preparing for a second wave·         The role of digital technology in helping to fight infection and the importance of data·         Why you should avoid washing things by hand and always use machines·         How manufactures are using smart technology to help fight infection·         Do consumers now recognise the importance of infection control when choosing a care home?·         How safe is care home equipment in kitchens and sluice rooms? ·         How suppliers are supporting care homesTune in now for expert advice on how to improve Infection Control in your care home.Listen to all our podcasts here.Support the show (http://chmonline.co.uk)

How To Improve Infection Control (2) - A Care Home Management magazine special podcast

In our latest special podcast roundtable, sponsored by Smooth Digital, we talk to four experts about 'Recruitment & Staffing - The Way Forward'. We welcome Nadra Ahmed, chairman at National Care Association; Zameer Nazarali, CEO and founder Simplify Group; James Sage, HR and employment law partner at Royds Withy King; and David Beattie, health and social care consultant at Care Ideals.Our experts discuss:* The challenging recruitment market in social care* How the role of a care worker has changed* Issues around retention* The need to value employees and invest in their wellbeing* How to improve the image of social care* The impact of COVID-19 on recruitment and on vacancy numbers* Why working in a care home is more than just a job * How to improve your care home working culture* Dealing with the pay dilemma* The importance of great leadership and looking after managers' mental health* How care homes can be more proactive to solve recruitment and retention issues* How to engage employees* The recruitment challenges post-BrexitTune in for expert advice on ensuring your care home recruits and retains the best.Support the show (http://chmonline.co.uk)

Recruitment & Staffing - The Way Forward. Special podcast from Care Home Management

How to Digitalise Your Care HomeOur latest podcast, sponsored by Smooth Digital, is the second in our series to help care homes go digital and save time and money and improve resident care. Where else will you get some amazing FREE advice from the digital experts.Tune in: ·       How to digitalise your care home cost effectively·       The hard numbers - how you can save time and money by going digital·       Getting staff on board and the importance of communication during implementation·       Running a pilot scheme to iron out teething problems·       The training available and keeping things simple·       Positive impact on staff morale, residents and a home’s reputation·       How to choose the right system for you·       What to avoid when choosing a digital systemGreat insight from our expert panel: Sam Hussain from Log my Care, Leigh Ellis from CoolCare, Steve Sullivan at Intelligent Care Software and Dave Thompson from Cura Systems.Support the show (http://chmonline.co.uk)

How to Digitalise Your Care Home (2) - special podcast from Care Home Management

Our series of COVID-19 special podcast roundtables continues with a look at Catering & Residents' Wellbeing, exploring how care homes are coping during the pandemic and how they are boosting wellbeing as the crises eases.The podcast is hosted by Care Home Management's publishing editor Steve Hemsley and sponsored by care home marketing experts Smooth Digital - 'Helping fill care and nursing home beds with private paying residents'.On the podcast our expert panel discuss:* The role of food and nutrition during and after the lockdown * The importance of keeping residents active at this time* The link between meal times and activities and ensuring they work together* The impact of food and activities on residents' mental health* Meeting the Vitamin D challenge* The reintroduction of social contact in care homes* How meal times and activities have been adapted during periods of isolation* Improving activities as we enter a new phaseOn the panel are Neil Hargreaves, divisional manager for care homes at apetito UK; Sophie Murray, deputy chair at the National Association of Care Catering; Ian McCombes, Just Bowl co-ordinator for the Bowls Development Alliance; and Ben Allen, founder of Oomph Wellness.Support the show (http://chmonline.co.uk)

Catering & Residents' Wellbeing - a podcast special from Care Home Management

In Care Home Management's latest COVID-19 podcast special, sponsored by Smooth Digital, we help care homes get to grips with the CQC’s Emergency Support Framework.We talk to two experts: Neil Grant, health and social care regulatory lawyer at Gordons Partnership LLP and David Beattie, health and social care consultant at Care Ideals.The new framework follows the CQC’s suspension of physical inspections. In this podcast we explain how this is a performance assessment rather than just a supportive chat and how the phone calls will aim to determine how care homes are coping in the pandemic.Our experts explain why care homes should not be overly concerned, but they do need to be prepared.The podcast covers in detail:·       How can care providers prepare for the emergency framework?·       How an assessment which could lead to enforcement action?·       What is a Summary Record and how will it be used?·       What is a care home’s right to reply?·       What will happen to the data and information gathered on these phone calls? Will it be published?·       How will the questions change over time as we move through the pandemic?·       Will these calls be a one-off?Tune in now for some valuable free advice on how to prepare for the CQC’s Emergency Support Framework.  Support the show (http://chmonline.co.uk)

How to prepare for the CQC’s Emergency Support Framework - Care Home Management COVID-19 podcast

In our latest COVID-19 special podcast roundtable, sponsored by Smooth Digital, we discuss how the pandemic is affecting training and employment in care homes. Our guests are Steven Embleton from training experts My Learning Cloud, Toyah Marshall from HR and employment law firm Ellis Whittam and Alex Wilkins from training provider iHasco.In this insightful podcast, chaired by Care Home Management's publishing editor Steve Hemsley, we discuss:The continued need for training during the COVID-19 pandemic and what care home providers should be focusing onThe legal position for providers and staff if people are worried about coming into work during the crisisManaging volunteersManaging riskWhistleblowing How to ensure staff are getting the most appropriate training around, for instance, mental health and infection preventionFuture recruitment trendsThis is a must listen for any care home manager or owner concerned about how to ensure their employees' skills are up to date and they remain within the law.Support the show (http://chmonline.co.uk)

Employment & Training - COVID-19 Special Podcast from Care Home Management

In the second of our COVID-19 special podcast roundtables, sponsored by Smooth Digital, we look at Managing in a Crisis. Publishing editor Steve Hemsley is joined by four experts to discuss the management and leadership challenges faced by care homes during the Coronavirus outbreak.Our panel comprises:  Nikki Walker, COO at QCS; Fiona Hale, managing director at CoolCare; Sybille Steiner, partner at Irwin Mitchell and Anne Myrup product director at Planday.They discuss:·       How to manage a care home in a crisis·       What to focus on and how to prioritise·       The importance of having a crisis plan now and in the future·       Why clear and open communication with all staff is crucial·       How digital technology can help managers to lead effectively·       Why employment law must not be ignored during a crisis·       The importance of data collection so the business continuesTune in today and share our panel’s thought-leadership and insight.Support the show (http://chmonline.co.uk)

COVID-19 Special Podcast: Managing in a Crisis. From Care Home Management

An informative and entertaining podcast from the Care Home Management magazine editorial team. Hear a review of the latest care home sector news and interviews with the industry's movers and shakers.

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Care Home Management magazine's podcast

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