Time Management Hacks for Business & Life
Do you ever think to yourself, “This meeting could have just been an email.” It’s a common occurrence in the workplace: meetings that could’ve been em...
Communications. Transformed.
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About
Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you. Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.
How to Be Extremely Productive
Everyone wants to be more productive. With so much content out there on productivity, how do you know you’re getting the best advice? Bob Pozen, Senio...
The 2 Things You Need to Know to Move Your Contact Center to the Cloud
As your organization grows, you’re faced with a host of challenges. In addition to things like having enough office space, developing a solid onboard...
24: How Customer Experience Can be Your Key Differentiator w/ Dan Gingiss
This is probably the only podcast that’s ever been interrupted by the national anthem. Why? Well, for this episode of ‘Communications. Transformed.’ ...
23: 5 Enterprise Communications Tech Trends on the Horizon w/ Beth Schultz
We sat down in Chicago with Beth Schultz for an action-packed interview about the coming technologies in enterprise communications. Beth is the Editor...
22. 3 Key Technologies that Drive Peak Performance of Your Contact Center w/ Martin Tracey and Kay Phelps
Which tools do your contact center agents need to access to provide the best customer experience? What are the latest innovations in the contact cente...
21. Building a Collaborative Culture w/ Amelia Generalis, SVP HR & Workplaces at 8x8
Bring your best. Leave nothing behind. On this special episode of Communications. Transformed., host Randy Ksar sits down with Amelia Generalis, SVP o...
20. Deep Dive into Analytics and AI for the Contact Center w/ Vijai Gandikota and Ryan Morrissey of 8x8
On this episode of ‘Communications. Transformed.’, host Randy Ksar chats with Vijai Gandikota and Ryan Morrissey from 8x8. Vijai and Ryan take a deep ...
19. How the Future of Tech Will Impact the Customer Experience w/ George Maldonaldo, CEO of CIT Solutions
Are you looking to tech to better your process or your customer? With the pace of digital transformation and new tech increasing day by day, it can be...
Unified Communications and the User Experience: How The Monaco Group is Bringing Digital Transformation to Their Customers
It all comes back to user experience. Visibility, connectivity, and reliability are all core to a positive user experience. Joe Monaco and Sal Miglino...