Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Creating Disney Magic: Lessons in Leadership, Management, an...

Lee Cockerell

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Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
...Read Less
Episodes (577)
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Make the Most of Your Tim...

19 Oct 2021 | 14 mins 31 secs

Make the Most of You...

19 Oct 2021 | 14 mins 31 secs

How To Deal With Bad Comm...

12 Oct 2021 | 18 mins 21 secs

How To Deal With Bad...

12 Oct 2021 | 18 mins 21 secs

Don’t Be Good When You Ca...

05 Oct 2021 | 14 mins 15 secs

Don’t Be Good When Y...

05 Oct 2021 | 14 mins 15 secs

Don’t Argue with a Custom...

28 Sep 2021 | 15 mins 49 secs

Don’t Argue with a C...

28 Sep 2021 | 15 mins 49 secs

Can Culture Compete with ...

21 Sep 2021 | 14 mins 20 secs

Can Culture Compete ...

21 Sep 2021 | 14 mins 20 secs

Reintroducing Staff to th...

14 Sep 2021 | 14 mins 50 secs

Reintroducing Staff ...

14 Sep 2021 | 14 mins 50 secs

Empowering Employees to M...

07 Sep 2021 | 19 mins 55 secs

Empowering Employees...

07 Sep 2021 | 19 mins 55 secs

How to Be a Better Listen...

31 Aug 2021 | 18 mins 16 secs

How to Be a Better L...

31 Aug 2021 | 18 mins 16 secs

Discussing Nurses and Hea...

24 Aug 2021 | 20 mins 56 secs

Discussing Nurses an...

24 Aug 2021 | 20 mins 56 secs

Service is a Superpower

17 Aug 2021 | 17 mins 23 secs

Service is a Superpo...

17 Aug 2021 | 17 mins 23 secs

Making All Staff Feel Wel...

10 Aug 2021 | 15 mins 22 secs

Making All Staff Fee...

10 Aug 2021 | 15 mins 22 secs

How to Get Customer Feedb...

03 Aug 2021 | 16 mins 09 secs

How to Get Customer ...

03 Aug 2021 | 16 mins 09 secs

You’ve Got to Know More t...

27 Jul 2021 | 17 mins 32 secs

You’ve Got to Know M...

27 Jul 2021 | 17 mins 32 secs

How to Tell Someone They ...

20 Jul 2021 | 16 mins 08 secs

How to Tell Someone ...

20 Jul 2021 | 16 mins 08 secs

Treating Customers Like V...

13 Jul 2021 | 17 mins 29 secs

Treating Customers L...

13 Jul 2021 | 17 mins 29 secs