Customer Experience Leaders

Customer Experience Leaders

RateIt

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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
We reveal the secrets of how great brands delight their customers. Forget the fluff and in...Read More
Episodes (54)
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Turning your customers in...

10 Feb 2020 | 46 mins 37 secs

Turning your custome...

10 Feb 2020 | 46 mins 37 secs

Why Lush radically empowe...

27 Jan 2020 | 01 hr 06 mins 29 secs

Why Lush radically e...

27 Jan 2020 | 01 hr 06 mins 29 secs

BONUS: We're back for 202...

20 Jan 2020 | 03 mins 48 secs

BONUS: We're back fo...

20 Jan 2020 | 03 mins 48 secs

How to spend $129M on cus...

09 Dec 2019 | 41 mins

How to spend $129M o...

09 Dec 2019 | 41 mins

Why HubSpot killed the sa...

11 Nov 2019 | 50 mins 44 secs

Why HubSpot killed t...

11 Nov 2019 | 50 mins 44 secs

Your 101 guide to STORYTE...

07 Oct 2019 | 49 mins 49 secs

Your 101 guide to ST...

07 Oct 2019 | 49 mins 49 secs

How to improve your NPS 1...

09 Sep 2019 | 36 mins 09 secs

How to improve your ...

09 Sep 2019 | 36 mins 09 secs

Putting ‘care’ back into ...

12 Aug 2019 | 47 mins 46 secs

Putting ‘care’ back ...

12 Aug 2019 | 47 mins 46 secs

CX FAILURES!!! ? Why fail...

08 Jul 2019 | 38 mins 58 secs

CX FAILURES!!! ? Why...

08 Jul 2019 | 38 mins 58 secs

How to remove friction ? ...

10 Jun 2019 | 44 mins 34 secs

How to remove fricti...

10 Jun 2019 | 44 mins 34 secs

Why an obsession with qua...

13 May 2019 | 42 mins 35 secs

Why an obsession wit...

13 May 2019 | 42 mins 35 secs

How to deliver 20,000 per...

08 Apr 2019 | 30 mins 08 secs

How to deliver 20,00...

08 Apr 2019 | 30 mins 08 secs

Four mega-themes from 40 ...

18 Mar 2019 | 43 mins 30 secs

Four mega-themes fro...

18 Mar 2019 | 43 mins 30 secs

Celebrity chef Neil Perry...

04 Mar 2019 | 36 mins 11 secs

Celebrity chef Neil ...

04 Mar 2019 | 36 mins 11 secs

How to raise prices and k...

18 Feb 2019 | 43 mins 31 secs

How to raise prices ...

18 Feb 2019 | 43 mins 31 secs