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Customer Experience Radio

Listens: 23

About

Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.

Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff

April 30, 2021

Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive lead...

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Customer Experience Tip: Surprise and Delight

April 1, 2021

CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight...

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Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman

March 26, 2021

When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they cal...

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Customer Experience Tip: Anticipate Wishes

March 18, 2021

CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed ...

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Customer Experience Tip: Offer Stability, Control and Certainty

March 4, 2021

CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is o...

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Customer Experience Tip: Manage Expectations, Not People

February 18, 2021

CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage e...

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Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design

February 12, 2021

Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps or...

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Customer Experience Tip: It’s Not a Transaction, But an Intersection!

February 4, 2021

CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience ti...

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Customer Experience Tip: Win Win

January 28, 2021

CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal....

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Tactical Tip: Can You Explain What a Reverse Offer Is?

January 14, 2021

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips F...

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