80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain the customers you worked hard to attract.
As a business owner, don't you often wonder how your customer is feeling at every step of their journey with your organization, across all touch point...
If you want your customers to be happy, you have to have employees who are well matched for the task. Matt Levesque runs a sales force that is respons...
Nicole Reyhle is Founder & Editorial Director for Retail Minded publication. She is a Forbes contributor on the subject of retail sales and customer s...
In this edition of Customers For Life, Louis Efron, Head of Global Employee Engagement at Tesla Motors, shares his secrets for hiring the right people...
There is a big lesson to be learned from farmers. Not the every day guys, but those county fair geeks who grow one ton pumpkins. They hold the secret ...
You can't be customer centric unless you're employee centric. And being employee centric means that you're focusing on connecting at a deeper level wi...
In this episode we explore the big dividends behind the world's most inspiring presentations. Guest Jeremey Donovan is a TED Talk super fan and has s...
Russell Brunson is a rare breed in the Internet Marketing space. He is an expert and taking very complicated online principles and helping new markete...
Benjamin Franklin said, "Only two things are certain in life; death and taxes." If you own a business then there is actually one other certainty: You ...
Ever seen this in Twitter? "Thanks for the follow! Download my cool thing. [link]" I have, and it's awkward as hell. I just met you and I'm doing what...