CX Files

CX Files

Mark Hillary - Analyst and CX Futurist

Share:
Share:
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leadin...Read More
Episodes (103)
Newest to Oldest
Sort Episodes:

Mike Aoki - Blending Cust...

09 Apr 2020 | 16 mins 18 secs

Mike Aoki - Blending...

09 Apr 2020 | 16 mins 18 secs

Matt Sims - 4t4Consult - ...

08 Apr 2020 | 23 mins 03 secs

Matt Sims - 4t4Consu...

08 Apr 2020 | 23 mins 03 secs

Nic Marshall - Res-Q - Re...

07 Apr 2020 | 07 mins 14 secs

Nic Marshall - Res-Q...

07 Apr 2020 | 07 mins 14 secs

International CX Analyst ...

06 Apr 2020 | 20 mins 56 secs

International CX Ana...

06 Apr 2020 | 20 mins 56 secs

Brendan Kiely - ThinScale...

03 Apr 2020 | 26 mins 04 secs

Brendan Kiely - Thin...

03 Apr 2020 | 26 mins 04 secs

Audrey William - Ecosystm...

02 Apr 2020 | 17 mins 56 secs

Audrey William - Eco...

02 Apr 2020 | 17 mins 56 secs

Dave Rizzo - Teleperforma...

01 Apr 2020 | 06 mins 46 secs

Dave Rizzo - Teleper...

01 Apr 2020 | 06 mins 46 secs

Pedro Lozano - Sitel Grou...

31 Mar 2020 | 12 mins 50 secs

Pedro Lozano - Sitel...

31 Mar 2020 | 12 mins 50 secs

James Dodkins - The CX Ro...

30 Mar 2020 | 07 mins 50 secs

James Dodkins - The ...

30 Mar 2020 | 07 mins 50 secs

Mark Davies & Philip Clar...

27 Mar 2020 | 26 mins 08 secs

Mark Davies & Philip...

27 Mar 2020 | 26 mins 08 secs

John Devlin - Ascensos - ...

26 Mar 2020 | 10 mins 25 secs

John Devlin - Ascens...

26 Mar 2020 | 10 mins 25 secs

Jim Farnsworth - SKYES - ...

25 Mar 2020 | 14 mins 24 secs

Jim Farnsworth - SKY...

25 Mar 2020 | 14 mins 24 secs

BONUS: Coronavirus Insigh...

20 Mar 2020 | 15 mins 50 secs

BONUS: Coronavirus I...

20 Mar 2020 | 15 mins 50 secs

Annette Franz - CX Journe...

20 Mar 2020 | 18 mins 51 secs

Annette Franz - CX J...

20 Mar 2020 | 18 mins 51 secs

BONUS: Coronavirus Analys...

18 Mar 2020 | 30 mins 19 secs

BONUS: Coronavirus A...

18 Mar 2020 | 30 mins 19 secs