CX Files

CX Files

Mark Hillary - Analyst and CX Futurist

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CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leadin...Read More
Episodes (132)
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Emelie Hedén Edlund - McK...

25 Sep 2020 | 15 mins 47 secs

Emelie Hedén Edlund ...

25 Sep 2020 | 15 mins 47 secs

Simon Knudsen : Transcom ...

18 Sep 2020 | 16 mins 18 secs

Simon Knudsen : Tran...

18 Sep 2020 | 16 mins 18 secs

Stephanie Reeves Millner ...

11 Sep 2020 | 12 mins 22 secs

Stephanie Reeves Mil...

11 Sep 2020 | 12 mins 22 secs

Peter Ryan - Ryan Strateg...

04 Sep 2020 | 12 mins 07 secs

Peter Ryan - Ryan St...

04 Sep 2020 | 12 mins 07 secs

Mark Hillary - CX Is Lead...

28 Aug 2020 | 09 mins 18 secs

Mark Hillary - CX Is...

28 Aug 2020 | 09 mins 18 secs

Belarus - What's Happenin...

21 Aug 2020 | 23 mins 46 secs

Belarus - What's Hap...

21 Aug 2020 | 23 mins 46 secs

Kelvin Plomer - Jagex - G...

14 Aug 2020 | 29 mins 23 secs

Kelvin Plomer - Jage...

14 Aug 2020 | 29 mins 23 secs

Marcel Stroop - 5CA - The...

07 Aug 2020 | 22 mins 52 secs

Marcel Stroop - 5CA ...

07 Aug 2020 | 22 mins 52 secs

Simon Dillsworth - Ember ...

31 Jul 2020 | 17 mins 49 secs

Simon Dillsworth - E...

31 Jul 2020 | 17 mins 49 secs

Merijn te Booij - Genesys...

24 Jul 2020 | 26 mins 11 secs

Merijn te Booij - Ge...

24 Jul 2020 | 26 mins 11 secs

Lynda Arsenault - FDI Bus...

17 Jul 2020 | 13 mins 01 sec

Lynda Arsenault - FD...

17 Jul 2020 | 13 mins 01 sec

Dr Julian Raabe - McKinse...

13 Jul 2020 | 19 mins 36 secs

Dr Julian Raabe - Mc...

13 Jul 2020 | 19 mins 36 secs

CX Files - July 10 McKins...

10 Jul 2020 | 01 min 27 secs

CX Files - July 10 M...

10 Jul 2020 | 01 min 27 secs

Luuk Houtepen - SThree - ...

03 Jul 2020 | 11 mins 33 secs

Luuk Houtepen - SThr...

03 Jul 2020 | 11 mins 33 secs

Brian Kearney & Ted Nardi...

26 Jun 2020 | 23 mins 44 secs

Brian Kearney & Ted ...

26 Jun 2020 | 23 mins 44 secs