Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX
Steve Soechtig is the Global CEO of Ogilvy Experience. He is based in Denver, Colorado. Steve is focused on the entire customer journey and how brands...
CX Files
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About
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX
Professor Moira Clark is a Professor of Strategic Marketing at Henley Business School in the UK. She is also the founder and director of the Henley Ce...
Tijana Dmitrovic - Contact Service - How To Build A Career In CX
Tijana Dmitrovic is the CEO of Contact Service based in Belgrade, Serbia. She started out in the industry as an agent and is now in the c-suite so how...
Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX
Darren Arnold and George Todd are the founders of Intersect-HP in South Africa. Their mission is to create genuine employee engagement for customer se...
Jo Causon - ICS - Building Back With Better CX
Jo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs independent professional customer ser...
Mark Trimble - Powerland - CX And The Cloud
Mark Trimble is a Senior Account Executive at Powerland based in Saskatoon, Canada. Powerland is an IT services provider focused on cloud-based servic...
Jo Causon - ICS - Building Back With Better CX
Jo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs independent professional customer ser...
Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO
Vidya Ravichandran is President of Glowtouch Technologies, based in Louisville, Kentucky, US. GlowTouch is a strategic outsourcing partner, providing ...
Greg Murphy - Instanda - CX And Insurance In The Cloud
Greg Murphy is the EVP North America of Instanda, he is based in Minnesota. The company provides SaaS cloud-based insurance policy admin services to i...
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic
Gareth Richards is the co-founder and CEO of Help With My Visa! In this edition of the podcast, Gareth explains what travelers are looking for when a...