CX Storytime, Tales from the Customer Journey

CX Storytime, Tales from the Customer Journey

Russel Lolacher

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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strat...
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strat...
Read More
Episodes (19)
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When Stress Meets Service

10 Dec 2018 | 12 mins 24 secs

When Stress Meets Se...

10 Dec 2018 | 12 mins 24 secs

Two Ears, One Mouth, Zero...

05 Nov 2018 | 10 mins 57 secs

Two Ears, One Mouth,...

05 Nov 2018 | 10 mins 57 secs

A Service Tier Too Far

30 Oct 2018 | 12 mins 56 secs

A Service Tier Too F...

30 Oct 2018 | 12 mins 56 secs

The High Price of Canopy ...

22 Oct 2018 | 10 mins 45 secs

The High Price of Ca...

22 Oct 2018 | 10 mins 45 secs

The Couch with Abandonmen...

15 Oct 2018 | 13 mins 07 secs

The Couch with Aband...

15 Oct 2018 | 13 mins 07 secs

The Crooked Path to a Tat...

01 Oct 2018 | 13 mins 02 secs

The Crooked Path to ...

01 Oct 2018 | 13 mins 02 secs

Have Wine, Might Travel

17 Sep 2018 | 10 mins 55 secs

Have Wine, Might Tra...

17 Sep 2018 | 10 mins 55 secs

The Jilted Jewelry Store

11 Sep 2018 | 10 mins 32 secs

The Jilted Jewelry S...

11 Sep 2018 | 10 mins 32 secs

The Man Who Should Not Mo...

03 Sep 2018 | 11 mins 48 secs

The Man Who Should N...

03 Sep 2018 | 11 mins 48 secs

A Dish Bear-ly Served Col...

27 Aug 2018 | 12 mins 10 secs

A Dish Bear-ly Serve...

27 Aug 2018 | 12 mins 10 secs

The Disappearing Digits

21 Aug 2018 | 11 mins 22 secs

The Disappearing Dig...

21 Aug 2018 | 11 mins 22 secs

A Delivery Most Foul

13 Aug 2018 | 13 mins 04 secs

A Delivery Most Foul

13 Aug 2018 | 13 mins 04 secs

The Time that Retail Forg...

06 Aug 2018 | 07 mins 28 secs

The Time that Retail...

06 Aug 2018 | 07 mins 28 secs

The Anti-Social Socialite

30 Jul 2018 | 08 mins 28 secs

The Anti-Social Soci...

30 Jul 2018 | 08 mins 28 secs

Never Too Proud for Pinen...

23 Jul 2018 | 08 mins 07 secs

Never Too Proud for ...

23 Jul 2018 | 08 mins 07 secs