The buzz: Is faster ‘smarter”? You don’t need to be a statistician to access sophisticated analytics online and run them incredibly fast. But despite ...
Data Privacy and Protection in The Age of Transparency
The buzz: Peek-a-boo. I see you! With information transparency fuelled by social aka human-created data, the collection and manipulation of our person...
Social Gets Serious: Customer Experience Management Tools
The buzz: Seriously. Social media is the real deal. How? It can help achieve and surpass your customer support goals. Who says? Key findings from a 10...
Consumer Privacy in the Era of Big, Human Data: Possible?
The buzz: Privacy. The fabled “360-degree customer insight” is within reach as Marketing enters an era of data science-driven insights. Brands can now...
Eating Disruption for Lunch: Digesting Decentralization
The buzz: Decentralizing. In the industrial age, businesses like railroads and electric power companies grew large because centralizing allowed them t...
User Experience in Enterprise Software: ROI of UX
The buzz: Happiness. Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good...
Innovating at Cloud Speed: The Real Game-Changer
The buzz: Boom! Enterprises and organizations worldwide seek to continually innovate and expand their products and services, markets and geographies, ...
Great expectations: Meeting the demands of a new wave of workers
The buzz: Digital natives. Today’s workforce is rapidly absorbing a new generation of workers raised with personal computers, smartphones and the Inte...
Digital Customer Experience: Redesigning Your Organization
The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, net...
Solving Innovation Challenges: Take Design Thinking Global
The buzz: Designing Minds Organizations are realizing that the key to achieving sustainable innovation is to learn and scale creativity by applying de...