Garbage In, Garbage Out
Is CMDB important for your organization? It may sound like the tool is usually not the issue, it’s the process, the communication, the governance aro...
Federal Leader's Playbook
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The Federal Leader's Playbook is a show for high performers in the public sector who want to understand the big picture trends, innovation, and technology pushing government forward.
Shadow IT & ITSM IT Service Revolution
Why does shadow IT exist? Guest star Brian Shealey (Kinetic Data) discusses the concept and why its important for it to be happening in the backgroun...
ITSM - Not Just for IT Anymore
IT is beginning to spread into all aspects of the business process. Its beginning to bleed over into the business process and we're learning that the...
Do we really need all these ITSM tools?
Special Guest Brian Shealey (Kinetic Data) discusses the importance of ITSM tools and whether or not we are using them effectively. New pieces of tec...
What's Next in ITSM - Drive Automation then Integrate
Jeff Collison from BMC Software is back to co-host and tell you why its important to tie the IA world into the operations world. There are many tools ...
Current State of ITSM in the Federal Space Pt-2
Jeff Collison from BMC software guest hosts in this two part episode. With ITSM tools asking organizations to feed it information about their work, th...
Current State of ITSM in the Federal Space Pt-1
Jeff Collison from BMC software guest hosts in this two part episode. With ITSM tools asking organizations to feed it information about their work, t...
ITSM's Maturity Assessment Model
Is the word assessment seen favorable in your eyes? Do you know where you are today? How do we measure maturity? Listen and the experts will give t...
ITSM: Mythbusters
Priority and teams change. You must be able to communicate the effective models used by your organization. Listen as the experts discuss complaints w...
What is IT Service Management (ITSM)
The ways in which IT organizations manage, track, and respond to service requests has enabled them to make dramatic leaps forward in terms of efficien...