Focused Customer Service

Focused Customer Service

Keith Smith

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A channel hosted by Keith Smith customer service expert. Keith holds a Black Belt in Six Sigma process improvement from Villanova and has over 20 years of experience in the customer service field. He has a fresh and more effective way to approach customer service, challenging the traditional norms of call center coaching and behaviors. Keith approach starts with the product launches moves forward into dismantling the traditional theory of front l...Read More
A channel hosted by Keith Smith customer service expert. Keith holds a Black Belt in Six S...Read More
Episodes (8)
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Employess who steal time

24 Jan 2020 | 05 mins 47 secs

Employess who steal ...

24 Jan 2020 | 05 mins 47 secs

Too Many Apologies

12 Jan 2020 | 04 mins 02 secs

Too Many Apologies

12 Jan 2020 | 04 mins 02 secs

Rapport with Agents and S...

08 Jan 2020 | 09 mins 30 secs

Rapport with Agents ...

08 Jan 2020 | 09 mins 30 secs

Rapport In Person Support...

07 Jan 2020 | 08 mins 58 secs

Rapport In Person Su...

07 Jan 2020 | 08 mins 58 secs

Best Voice for the Job

16 Oct 2019 | 07 mins 51 secs

Best Voice for the J...

16 Oct 2019 | 07 mins 51 secs

Hiring is Key

04 Oct 2019 | 08 mins 04 secs

Hiring is Key

04 Oct 2019 | 08 mins 04 secs

MindSpring Just Fix It

30 Sep 2019 | 14 mins 18 secs

MindSpring Just Fix ...

30 Sep 2019 | 14 mins 18 secs

THE THREE BASIC CONCEPTS ...

28 Sep 2019 | 15 mins 03 secs

THE THREE BASIC CONC...

28 Sep 2019 | 15 mins 03 secs