The 10 Customer Commandments w/ Megan Bowen
In today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Comm...
Gain, Grow, Retain Podcast
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About
In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.
Utilizing Health Scores w/ Sean Fleming
Today Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable.If you want to join the di...
Creating More Brand Advocates w/ Gurdev Anand
Today Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement.If you want to join the discussion with ...
Enterprise Customer Success Without A Contract w/ Jacob Laufer
Today Jacob Laufer is on the show to discuss enterprise customer success without a contractIf you want to join the discussion with thousands of other ...
Customer Success at Scale w/ Peter Armaly
This week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale.If you want to j...
The Impact of Your Words w/ Linda Mathews
This week Linda Mathews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impa...
SaaS as a Predominant Model for Business w/ Richard Owen
This week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success.If you want to join the discussio...
Digital Customer Success w/ Dan Steinman
This week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success.If you want to join the discussio...
Ways to Engage Non-Responders w/ CS Leadership Office Hours
This week our topic is around engaging non-responders, structuring business reviews, and metrics to consider as part of your engagement strategy.A wee...
Driving Customer Engagement w/ CSM Office Hours
This week we are discussing ways to drive customer engagement.A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you w...