In a weekly segment, we bring together CSMs to talk tactics among peers. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Gain, Grow, Retain Podcast

Building relationships with key stakeholders w/ CSM Office Hours

Anita Toth spent much of her career In academia and has translated that Into a successful B2B SaaS career. She's passionate about churn analysis and helping B2B SaaS organizations bring together qualitative and quantitative work. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Conducting churn analysis w/ Anita Toth

There Is no one more passionate about 'Customer Advocacy' than Ari Hoffman, Director of Customer Advocacy at Coveo. He drops his concept of The Advocacy Well - all about how you build and nurture champions. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

The Advocacy Well w/ Ari Hoffman

This might be my favorite episode.  Amy Volas, Founder & CEO of Avenues Talent Partners,  comes on to the podcast to talk about relationships. She's had a successful career In the sales and account management world. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Customers care about 3 things w/ Amy Volas

How to keep building trust with clients w/ CSM Office Hours

We held a breakout session for our Gain Grow Retain community around customer success technology - where to start and how to know the technology you should be using. Thanks to Carlos Quezada, Walter Zepada and Kristi Faltorusso for sharing Insight with the group. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Where to start with customer success technology

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.  Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

What are key playbooks you should have in CS w/ Kristi Faltorusso

A new weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Building success plans on the front lines w/ CSM Office Hours

A number of weeks ago, we asked for our members to get vulnerable and talk about setbacks and failures. Not as a means to bring you down, but to bring more connection between our peers. ** This session was sponsored by Nils Vinje and his new book, 30 Day Leadership Playbook. Check out his website, buy his book and get sessions with Nils as you learn to become the leader you have always wanted to be. **--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Leading through setbacks and failures w/ CS Leadership Office Hours

A new weekly segment: CSM Office HoursEvery Tuesday. 11:30am ET. https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Prioritizing customers when you have a book of business in SMB and Enterprise w/ CSM Office Hours

For today, we're joined by Robbie Baxter who has spent almost her whole career around subscription businesses and focused on customer experience.  She recently released a book, The Forever Transaction, which you should go buy!--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Going back to the early days of subscription businesses w/ Robbie Kellerman Baxter

Do you have renewal managers w/ Kristi Faltorusso

We're fortunate to bring you a panel discussion by our friend and champion, Matt Myszkowski.  He is joined by 3 leading Customer Success professionals to discuss the impact of Black Lives Matter on the working world, and the CS industry we all love.---

Racial Diversity in Customer Successs w/ Matt Myszkowski

We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity, and Inclusion. This recorded live virtual panel discussion sees Matt Myszkowski facilitate a discussion with a number of CS and Diversity & Inclusion professionals, including a number of questions posed by the audience.--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Women in customer success webinar w/ Matt Myszkowski & Friends

A Gain Grow Retain Exclusive session around Leadership in Customer Success. Our guest and friend today is Nils Vinje, a leadership coach and author of the 30-Day Leadership Playbook.The book will be out on September 1st:30dayleadership.com---GGR Exclusive Leadership Sessionhttps://bit.ly/GGR-LeadershipNils will create an engaging workshop with our GGR Leaders to examine several of his core principles. Come ready to participate and engage with your fellow peers!*Session Sponsored by 30 Day Leadership Playbook*--- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

30-Day Leadership Playbook w/ Nils Vinje

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.

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Gain, Grow, Retain Podcast

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