Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)
Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien. They're wonderful people and know a to...
Keep Smiling: The E-Commerce Customer Experience Podcast
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About
Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling (at) sellersmile.com.
Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
Show notes: sellersmile.com/030. In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature. Here’s a helpful s...
Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight
Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working wi...
Ep. 028 - Amazon Communication Guidelines Update (November 2020)
Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020. These updates will change communication between s...
Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion
“Walmart Expands Its eCommerce Marketplace to More Small Businesses” June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace Show notes: s...
Ep. 026 - Top 5 Lessons Learned from COVID-19
We cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19. Show notes: sellersmile.com/026 Catch our firs...
Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
(Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including c...
Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)
We review how the COVID-19 outbreak is affecting our clients’ e-commerce businesses, plus ways to prepare your support team to communicate supply chai...
Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
Today's episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes in Amazon, textless...
Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central
Today's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019. Show no...