Easy returns are great for shoppers, but they are becoming a bigger financial liability for stores. New research co-authored by Wharton’s Tom Robertson explains why it’s time for retailers to rethink their liberal return policies.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/tf49sTgOHkI" height="1" width="1" alt=""/>

Knowledge@Wharton

The High Cost of Returns: Should Retailers Rethink Their Policies?

Wharton’s Katherine Milkman talks with Don Moore from the University of California, Berkeley, about his new book, ‘Perfectly Confident,’ and what happens when our confidence level doesn’t match up with reality.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/EaGYPSREmCA" height="1" width="1" alt=""/>

Too Much of a Good Thing? The Perils of Overconfidence

Wharton’s Katherine Klein speaks with Gayle Jennings-O’Byrne and Pialy Aditya, who are using their early-stage investment fund to boost tech startups owned by women of color.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/8lQDQ5oVSNQ" height="1" width="1" alt=""/>

Investing in ‘Rockstars’: How One Fund Is Building Businesses with Women of Color

As part of a new series called “Leading Diversity at Work,” Wharton’s Stephanie Creary and global diversity expert Rohini Anand discuss what it takes to create an inclusive culture.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/_GAcGqdGXKA" height="1" width="1" alt=""/>

Leading Diversity: Why Listening and Learning Come Before Strategy

Wharton’s Ethan Mollick talks about his new book 'The Unicorn’s Shadow' and the myths that hold entrepreneurs back.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/mIZXAbc6w3c" height="1" width="1" alt=""/>

Forget the Myths: How Entrepreneurs Can Succeed in Real Life

Wharton’s Katherine Milkman talks with psychologist Maria Konnikova about her new book, ‘The Biggest Bluff,’ and how we can make decisions in an environment in which we have very little control.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/fUCMCyY-mKM" height="1" width="1" alt=""/>

What Poker Can Teach Us about Making the World a Better Place

Great leaders develop talent on a continuous basis, according to Tuck School of Business professor Sydney Finkelstein. In a conversation with Wharton’s Peter Cappelli, he explains why that’s more important than ever.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/abujG9J7Wqo" height="1" width="1" alt=""/>

Why Nurturing Talent Will Help Companies Survive the Pandemic

Research by Wharton’s Gerard Cachon explores how the principles of operations management can help explain voter behavior and strengthen democracy.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/6HeKUAnPrUk" height="1" width="1" alt=""/>

Do Long Waiting Times for Voting Put Democracy on the Line?

Amway CEO Milind Pant discusses the importance of “leading from the heart” and the lessons he’s learned during the coronavirus pandemic.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/8-X3LOEP-Mo" height="1" width="1" alt=""/>

Navigating a Crisis: Why Company Culture Is Key

Lori Ryerkerk, chairman, president and CEO at Celanese, recently spoke with Wharton's Peter Cappelli about how the pandemic is reshaping her company’s culture and her own leadership style.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/oXV7OU1LfhU" height="1" width="1" alt=""/>

How COVID-19 Is Changing the Way Global Firms Communicate

Vehicle sales in the United States have fallen to levels not seen since the Great Recession a decade ago. As the economy begins to open up again, the industry’s recovery will depend on a number of factors, according to Wharton’s John Paul MacDuffie.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/4o7gnyULXBM" height="1" width="1" alt=""/>

Crashing U.S. Auto Sales: Can the Industry Recover?

Growth in investors’ fortunes does not necessarily have to be at the expense of other stakeholders, according to a new book by London Business School professor Alex Edmans.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/JiRIDJpkFfE" height="1" width="1" alt=""/>

Why ‘Growing the Pie’ Can Help Firms Deliver Purpose and Profit

In the wake of the COVID-19 pandemic, policymakers have a “once-in-a-lifetime opportunity” to lead the way towards a low-carbon future, says Lord Greg Barker, executive chairman of En+ Group and former member of U.K. Parliament.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/z1Ax3W0svjM" height="1" width="1" alt=""/>

How the Pandemic Can Lead to a More Sustainable Future

When the coronavirus pandemic began, PriceSmart CEO Sherry Bahrambeygui reset the company’s culture and found more productive ways to get things done. In a recent conversation with Wharton’s Mike Useem, she shared what she has learned.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/i1AaFamb2Es" height="1" width="1" alt=""/>

How an ‘Employees First’ Pandemic Response Pays Off

Wharton’s Karl Ulrich offers guidance for entrepreneurs trying to make it to the other side of the coronavirus pandemic.<img src="http://feeds.feedburner.com/~r/KnowledgewhartonInterviews/~4/6mBhgHkCmDg" height="1" width="1" alt=""/>

Pulling Through the Pandemic: Advice for Entrepreneurs

Knowledge@Wharton is the online business analysis journal of the Wharton School of the University of Pennsylvania. The site, which is free, captures relevant knowledge generated at Wharton and beyond by offering articles and videos based on research, conferences, speakers, books and interviews with faculty and other experts on global business topics.

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Knowledge@Wharton

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