Modern Customer Experience
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Let's talk about customer experience. Tips, industry trends, case studies and best practices to help professionals view the world through the eyes of the customer.

Who Are Your Customers?

When asked who our customers are, we often default to make a list of audiences that give us money.  This is not wrong, but your customers are everywhe...
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Would You Buy from You?

Everyone wants to sell - that is where the money comes from.  Yet, many people hesitate when asked if they would buy from their organization.  Great c...
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