Debt Protesters: Can Debtors Turn the Tables on Collections?
Disputing a bill is not terribly uncommon, and in some cases makes sense. Billing errors can happen, and it’s fair to have them resolved before paying...
Overdue Advice
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About
Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of accounts receivable. "How to avoid debt," "strategies to protect your privacy," and "what to do you when your business is dealing with outstanding revenue," are just a few Host Andreas Schwabe talks with guests like Brian Summerfelt, CEO of MetCredit, Canada's leader in ethical debt collection, to examine all sides of debt recovery.
Compassion in Debt Recovery, with Michele Murray, Anthony Sabatelli & Raphael Karamichailidis
Consumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes...
Planning for an Uncertain Future with Domenic Rubino
We talk with consultant Domenic Rubino who works with struggling construction companies and sets them on a new path with efficient, effective systems ...
Accessing Credit Solutions In A Pandemic, with Jayde Samarzija.
In normal times it was often difficult for your customers to access credit if they were already in debt. In pandemic times, it feels like a lost cause...
Recovering from COVID with Marc Billard
In this episode we're speaking with MetCredit VP Marc Billard. We review the start of the pandemic to explore how it affected MetCredit and its client...
Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zack Abdi
“House poor” is more than just a label - when it happens, it’s a real crisis. Quinn Yule is a collections manager at Met Credit, and Zak Abdi is a col...
Scaling Up Collections Teams for Clients with Murat Akbay
MetCredit is creating a new collection team for a significant new client, and Murat Akbay was promoted to manage it. Murat talks about how training wo...
Careers in Collections - How Long Term Employees Foster Success
The financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Deb...
Communication Choices for Customers - Flexible Collections with Simon Howard
When you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom indust...
Team-Driven Success: Team Building with Shawn Virk
Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with ...