Big Change: Three Dimensions of BPM Scalability
How do ambitious BPM initiatives expand beyond department-level optimization to achieve enterprise-wide business transformation?
Pega's Build for Change Digest
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An audio journal from Pegasystems dedicated to business transformation and business process management.
A Look at the Top Trends for Customer Service in 2014 with Forrester's Kate Leggett
Forrester’s Kate Leggett highlights significant trends for organizations to leverage in 2014.
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New Face of Customer Service 2
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The New Face of Customer Service I
The customer service industry is facing a velocity of change unlike anything they have seen before. In this first of three podcasts on the challenges ...
Jim Sinur on PegaWORLD 2013
Jim Sinur, a pioneer and industry thought leader in Business Process Management, recently attended the PegaWORLD industry conference in Orlando and sp...