Punk CX with Adrian Swinscoe

Punk CX with Adrian Swinscoe

Adrian Swinscoe

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable an...Read More
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs,...Read More
Episodes (344)
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Lessons learned from the ...

07 Aug 2020 | 45 mins 03 secs

Lessons learned from...

07 Aug 2020 | 45 mins 03 secs

Four key factors that are...

31 Jul 2020 | 44 mins 39 secs

Four key factors tha...

31 Jul 2020 | 44 mins 39 secs

A quest to make technolog...

25 Jul 2020 | 36 mins 08 secs

A quest to make tech...

25 Jul 2020 | 36 mins 08 secs

Purpose is not a luxury a...

19 Jul 2020 | 30 mins 41 secs

Purpose is not a lux...

19 Jul 2020 | 30 mins 41 secs

Innovative brands are usi...

12 Jul 2020 | 32 mins 32 secs

Innovative brands ar...

12 Jul 2020 | 32 mins 32 secs

Excellence and extreme hu...

03 Jul 2020 | 49 mins 03 secs

Excellence and extre...

03 Jul 2020 | 49 mins 03 secs

A lot of enterprise softw...

27 Jun 2020 | 50 mins 20 secs

A lot of enterprise ...

27 Jun 2020 | 50 mins 20 secs

A Center-Out business arc...

18 Jun 2020 | 37 mins 19 secs

A Center-Out busines...

18 Jun 2020 | 37 mins 19 secs

Up to 90% of digital data...

12 Jun 2020 | 45 mins 29 secs

Up to 90% of digital...

12 Jun 2020 | 45 mins 29 secs

Scaling customer support ...

03 Jun 2020 | 48 mins 21 secs

Scaling customer sup...

03 Jun 2020 | 48 mins 21 secs

The current crisis has pu...

26 May 2020 | 32 mins 32 secs

The current crisis h...

26 May 2020 | 32 mins 32 secs

Why we need to democratis...

17 May 2020 | 41 mins 30 secs

Why we need to democ...

17 May 2020 | 41 mins 30 secs

Leading a digital transfo...

10 May 2020 | 44 mins 12 secs

Leading a digital tr...

10 May 2020 | 44 mins 12 secs

Customer experience, inno...

03 May 2020 | 47 mins 50 secs

Customer experience,...

03 May 2020 | 47 mins 50 secs

The nature of service and...

26 Apr 2020 | 55 mins 59 secs

The nature of servic...

26 Apr 2020 | 55 mins 59 secs