Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to b...
QBC Podcast on The Customer Experience
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About
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses The Customer Experience. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie
Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to b...
Customer Experience #16: Core Competence – Solve Your Customer’s Problem
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is...
Customer Experience #16: Core Competence – Solve Your Customer’s Problem
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is...
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer...
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer...
Customer Experience #14: Core Competence – Having Relevant Conversations
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant c...
Customer Experience #14: Core Competence – Having Relevant Conversations
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant c...
Customer Experience #13: Core Competence – Knowing What You Need to Know
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what you need to...
Customer Experience #13: Core Competence – Knowing What You Need to Know
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what you need to...