With healthcare consumerism on the rise and more millennials entering the workforce, learning and company culture has become far more meaningful. On today's show, we have an internationally recognized thought leader in leadership, learning and development. Her work has been seen by over 9 million viewers on Lynda.com and LinkedIn learning. Dr. Britt Andreatta was formerly the Chief Learning Officer for Lynda.com. Her work embraces workplace culture, the neuroscience of learning & development, emotional intelligence and leading change management. Her clients are a who’s who in the Fortune 100. In this show, Steve and Britt discuss a number of powerful subjects and insights including: Learning vs. a 'culture' of learning Psychological safety and physician burnout The impact of 'Amygdala Hijack' Why up to 70% of change initiatives fail Why you should avoid doctors in the afternoon Neural Synchrony and team success Britt's 4 Gates to Peak Performance 

RED HOT HEALTHCARE

Episode 72 - Learning from a Leader Who's Taught Millions

In this power-packed episode, Dr. Steve delivers the final part of this engaging series. Guests Amy Cueva and Amy Bucher of Mad*Pow are delivering high octane conversation on top-of-mind insights into the future of healthcare. NOTE:  If you haven't yet heard it, please listen to PART 1 per episode 70.  Get ready for some incredible insight on the following topics we discuss:   ? The differences between engagement science from providers to pharma companies ? Worn out beliefs, terms, and strategies in patient experience ? The power and need for coordinating nudges and messages from multiple sources to patient ? The highly disruptive changes in millennial healthcare decisioning and actions ? Healthcare's most pressing issues that are holding back growth and better patient experience ? Hospital and health system growth - local and remote... And so much more!

Episode 71 - Designing Healthcare (PART 2 of 2)

On today's show, we have Amy Cueva and Amy Bucher of Madpow. Take one-part cutting-edge motivational science, add in a strong dash of design psychology, a high level of insight & innovative design...and round it off with 80 strongly-skilled and passionate professionals. And you have Mad*Pow, a market-leading design company that has worked with the top names in healthcare - including CVS Health, Harvard Pilgrim and even the CDC. This show episode was so chock full of great information, that it became the first ever 2-part interview series I have done! In this episode. Dr. Steve Ambrose, Amy Cueva, and Amy Bucher discuss the following: ? How 'motivational science' and 'design psychology' are changing the world of patient experience and engagement. ? Blending creative processes with scientific methods to deliver unique solutions ? The framing strategy of today's healthcare companies to deflect 'pricing' ? Why persuasion is highly overrated in behavior change ? Collaboration as the 'new' innovation ? Engagement differences - pharma, payers, and providers And so much more!

Episode 70 - Designing Healthcare - PART 1

Inovalon counts hundreds of insurance companies, provider systems, and pharma, device, and diagnostic companies as clients, including 19 of the top 25 health plans and 13 of the top 15 pharma and life sciences companies. It pools data on more than 240 million patients. On today’s show we have SVP of Innovation, Eric Sullivan. Host Dr. Steve Ambrose and Eric get into some top-of-mind issues including: Inovalon's reach across healthcare segments A refreshing view on commoditized pop. health  Fast analysis and NLP innovation 'CDEaaS' and 'NLPaaS' - new and refreshing The necessity of streamlining patient engagement Who is defining 'value' in value-based care? The power of the hidden 3% 

Episode 69 - Insight, Intervention, and Impact

Providence St. Joseph Health employs more than 110,000 caregivers at 50 hospitals, more than 800 clinics and a range of health and social services in 7 states. Today we talk leadership with their President of Strategy, Annette Walker. In 2017, she was named one of the top 25 women in healthcare by Modern Healthcare magazine.   In this episode, Dr. Steve and Annette Walker discuss these engaging subjects: Re-thinking revenue outside of the hospital The power of faith in Annette's leadership Is A.I. and technology overrated for helping admin costs? Female-on-Female incivility in the workplace Telehealth in interstate-level health system growth Retail partnering for healthcare services 

Episode 68 - Leading Large Through Faith, Integrity, and Humility

Blockchain has been perhaps the biggest buzzword over the last year. But what about it IS hype…and what is the truth today, and likely for the future? And for healthcare? Today we have John Bass, the CEO of Hashed Health in Nashville, TN with us in studio. He’s taking us down the primrose path, where we can smell the roses and not get stuck by its thorns. In this engaging and information-packed episode, host Dr. Steve and John discuss: A quick primer on the technology New business models and value chain governance  Impact on administrative costs Professional Credentials Exchange, Bramble and other powerful emerging solutions Blockchain enabling consumerism and a new era of competing on price and quality Trust, transparency, and incentive alignment And so much more! 

Episode 67 - Hashing Out Blockchain in Healthcare

This is one of the more riveting episodes, as host Dr. Steve Ambrose sits down with Microsoft's Director of Worldwide Health Tom Lawry. In this leader role, Tom works with health providers, payers, and governments in planning and implementing innovative technology solutions that improve the quality and efficiency of health services delivered around the globe. In this show, Steve and Tom discuss these subjects and many more: Aspects of bias, transparency, and safety with A.I. The necessity of HR re-training for the established workforce Shoehorning A.I. into software solutions Needed improvements on administrative costs Drug pricing and A.I. solutions Tom's view on the 'one-hit wonders' Balancing the technology with the social and societal aspects The over-hype and 'sniff-test' of A.I. in healthcare And SO MUCH MORE...  

Episode 66 - The Pretty and Shiny Particulars of A.I. in Healthcare

Dr. Patricia Salber has had a meaningful journey in medicine. It makes for a terrific story - and an even better interview.  From board-certified internist, ER doctor, medical director and now the Founder and CEO of The Doctor Weighs In - an award-winning mobile/online platform that uses new media to share stories about health care innovation. She now consults on various aspects of health plans, purchasers, and ACO management, including but not limited to, benefit design, population health management, care coordination, cost reduction, and quality improvement. On today's episode host Dr. Steve Ambrose and Dr. Salber discuss the following engaging subjects: A journey from working for providers and payers Her unique view on physician burnout and physician commoditization FAKE Medical News Proactive imaging for osteoarthritis The new world and benefits of Artificial Intelligence in healthcare 

Episode 65 - Her Meaningful Medical Journey

Wellness is being defined in new ways and with new impact on the workplace and the lives of those involved. In this show episode, host Dr. Steve Ambrose interviews national expert Dr. Seth Serxner - Chief Health Officer and SVP of Population Health at Optum. Seth has published more than 40 articles and chapters on health and productivity management - including his latest on the shift from wellness to well-being In this riveting episode, Dr. Steve and Seth Serxner embark on a multitude of engaging subject matter including: Where wellness HAS BEEN and where it's GOING Wellness vs. Well-Being From Financial ROI to Value-on-Investment (VOI) Behavioral and decisioning science in wellness Workplace culture on workplace health OptumHealth's focus on Net Promoter Score (NPS) Cost transparency and health literacy And SO MUCH MORE.... 

Episode 64 - From Wellness to Well-Being

In this episode, Dr. Steve talks with award-winning CRM platform Founder and CEO Brad Bostic of HC1.com The HC1 platform has been adopted across more than 1,200 leading lab, post acute care, and health systems. The company has received accolades from Gartner Research, was named "Best Healthcare CRM"​ by Frost & Sullivan, and is the top rated solution in the KLAS Healthcare CRM report. In this episode, Dr. Steve and Brad Bostic go deep into the following areas: Overview of HC1 and the wide client areas it adds value into A unique solution for the opioid epidemic Machine learning and unique technology for private and public health use Growing referrals and patient acquisition in post-acute facilities and health systems Working in with Uber Health and platform partners Waging a win-able war on prescription drug addiction 

Episode 63 - The Power of Healthcare Relationships

 On this episode of Red Hot Healthcare, we have one of the top digital strategy leaders in the country - Sara Vaezy of Providence St. Joseph Health. They are a $22 billion organization employing more than 110,000 caregivers at 50 hospitals and more than 800 clinics. But don’t let their size fool you, because they’re on the cutting edge of next generation consumer engagement and scalable growth. On this show, we will be discussing: Their major investment into digital innovation 5 Teams - 4 Different Functions Engagement through dual-platforms Generating revenue through partnerships and commercializing new products Moms as the Chief Medical Oficers Scaling growth with telemedicine Multi-component Digital Journeys Predictability on Revenue Cycle.. And MUCH MORE! 

Episode 62 - Heavy Horsepower in Digital Engagement

 In this week's episode, Dr. Steve has an inspiring and powerful interview with Scott Rotermund, the co-founder and Chief Growth Officer for Welltok - an enterprise SaaS company focusing on driving healthcare consumers to attain and optimize their health. Welltok works with payers, providers and self-insured companies; and they have recently been added to Deloitte's fastest-growing companies in North America. This show episode includes a highly-engaging back-and-forth on: Welltok's CafeWell Platform The power of engagement in massive value gains Company growth through organic & inorganic means Loss aversion, rewards, and consumer responsibility 40-50% operational efficiencies realized by customers The importance of coordinating and streamlining multiple streams of consumer messaging. 

Episode 61 - Championing the Healthcare Consumer

The Banner Aetna joint venture is transforming the healthcare model. It’s not only about higher costs and better outcomes, but an entirely different way of seeing things. In this full hour episode, we have one of the best back-and-forth engagements in show history. Today’s guest is a transformational thinker and an incredibly intelligent and well-respected leader. Dr. Robert Groves is the EVP of Banner-Aetna and he’s making great things happen…including this powerful interview. In this interview, host Dr. Steve Ambrose and Dr. Robert Groves discuss many powerful subjects including: His personal experience from provider to payer environments A history of fee-for-service primer Provider/Plan partnering vs. integrated health systems Unit pricing vs. utilization Replacing doctor functions with AI Banner-Aetna partnering strategy Physician burnout and doctor autonomy Social spending need in our healthcare system Banner's history of successful supply chain and ACO Pushing control out to today's healthcare consumer 

Episode 60 - Blurring the Lines for Challenging Times

Jacques Mulder is the US Health Sector Leader for EY. In this role, he leads teams in helping clients strategically address the transformative forces shaping the health ecosystem. He also is responsible for growing EY’s people, networks, and capabilities in the Health sector as well as developing industry-specific solutions and thought leadership. In this episode, Dr. Steve engaging in deep discussion on healthcare strategy and current disruption with sector leader Jacques Mulder. In this podcast audio, they discuss subjects including: The importance of consumer behavior on the healthcare system Need of innovation around market uncertainty Lowering prices from long-term competition from clinical efficiencies Cost containment vs. Cost optimization Data fusion systems & Global ecosystem of peer value  Health provider M&As - a race to drive scale 

Episode 59 - A Sharp Leading EYe on Healthcare Strategy

Today, two out of three patients do not pay their bill in full. TransUnion Healthcare’s analysis projects that by the year 2020, the percentage of patients not paying their bills in full will rise to 95%. More than ever risk management, proper screening prior to treatment, as well as patient financial experience is key. Growing debt and unpaid bills are becoming a significant issue for hospitals and health systems…and today we interview a leading expert, Jonthan Wiik of Transunion on the subject. This is an interview conducted on 3/5/2018 at HIMSS in Las Vegas. Jonathan Wiik serves as a Principal at TransUnion, in the Healthcare Solutions Division. He has over 20 years’ experience in health care, and he has worked in both the acute care and insurance setting. He has spoken at several national and state events, and has developed several nationally‐recognized programs in Point‐of‐Service (POS) Collections, financial clearance, and sharing best practices in hospital operations. This podcast outlines the following: New study shows significant increase in patient out of pocket costs Head-scratching numbers of the healthcare future of millennial payers The importance of the 501R Charity designation How health providers will acquire new patients while reducing medical debt The power of financial screening technology Ability vs. willingness to pay Jonathan's book and new look on consumer payer 

Episode 58 - The Patient Is The NEW Payer

RED HOT HEALTHCARE is a healthcare leader and industry podcast, which will be carried on ITunes and all major podcast directories. The show is a blend of a weekly summary of top news across the health sector, along with select interviews from healthcare leaders and HIT mavericks.