This guided practice combines a lot of tools into one big activation of your very best qualities. By envisioning yourself handling challenges, creating positive impact and generally being the person your want to show up as, the mind will begin to habitually think, act and crush it as the superhero you already know you are. To maximize this session...Find a comfortable spot, where you won&apos;t be disturbed. (Do NOT attempt this while driving).Hit play.Follow the instructions. Embrace doing any aspect of it "imperfectly."The main stages of the practice look like this...Focusing the mind.Understanding your current emotional state.Envisioning your service superhero self.Feeling embodied in this fully-realized version of yourself.Visualization yourself thriving in challenges and creating positive impact.Setting the intention to embody more of your service superhero self throughout the day.Practice this before service or a big moment you want to feel super prepared for. Once you get the hang of it, you can dip into shortened versions of it, but as much of the full journey as possible is ideal since it prepares the mind for optimal visualization and intention-setting capabilities.Note: Planning to later add a script so you can pick and choose sections in the event that you&apos;re ever short on time.Go Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Serve Conscious

Service Prep Practice | Mobilize Your Inner Service Superhero

As service professionals, our work gets super-powered by the need to help others, bring happiness, solve problems, etc. The problem is: we get so latched onto these outcomes manifesting that we get crushed by things not turning out how we want. What to do? You can&apos;t control people&apos;s disappointing responses to our good service intentions. But if we let go of our need for positive outcomes, we may lose the very spark that motivates us!Guess what...Letting go is an art that you simply haven&apos;t been taught properly.When and where we aim our "letting go energy" is everything.You can still double down on setting really lofty intentions for a good service outcome if you learn some tricks for adapting to the outcome.You can&apos;t force letting go...so stop trying.Letting go actually involves the most surprising and counterintuitive approach to our minds that you imagine.Mindfulness makes this all happen beautifully (P.S. It&apos;s easy and I end up teaching it to you on the fly in about 90 seconds).Goes Well With...You&apos;ll Never Make Anyone HappyKarma Yoga (Article)Karma Yoga (Podcast)Go Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Win By Letting Go of Service Outcomes | Ep. 111

Relationships to customers are everything - same with relationships to coworkers, friends, family and (maybe most of all) ourselves. This episode looks at the inevitability of stress - especially in a role as stressful as service - and how to not only be able to handle the discomfort of it, but also rise to meet the challenges ahead of you.Inside:What stress really is - and how often you experience it - may surprise you.Do we really need stress to perform?How your mind prolongs what would otherwise be a short stress reaction - and how to hack that programming.How stress compromises your judgment, awareness and general humanity - and to prevent it from taking over your mind.How to use stress as a call to adapt to change. Complementary:Free Mindfulness Course - Master That Human Thing!Guided Practice: Self-CompassionGo Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Stress Mastery Pt. 2 | What's The Healthiest Relationship You Can Have To Stress? | Ep. 110

What would service life be like if stress wasn&apos;t a problem? Thus begins a series tackling the obstacle to service success that is so pervasive, its influence cannot be understated.Inside:Stress release: effective and ineffective ways to actually get the stress out of your physiology.Keeping stress from messing up your work life is not just a matter of "reducing" it, but becoming resilient to it.How stress affects you and lives in your body - and what you can do about it. The positives and negatives of "letting your anger out" - are there alternatives?Complimentary...Previous Episode: The Struggles of Holding in Our Pain & Performing the "Happy" Customer Service RoleUpcoming Free Mindfulness Course - Master That Human Thing!Go Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Stress Mastery | Understanding Stress & How to Release It | Ep. 109

Service professionals are especially required to show that they are in pleasant emotional states - cheerful, calm, friendly, etc.  But when you&apos;re not feeling that way, it&apos;s often difficult and straining to fake these emotions. This episode talks about these struggles of "Emotional Labor" and how to emerge victorious in what can often feel like a miserable trap of performance expectations.You&apos;ll learn...How to get better at feeling unpleasant emotions and the surprising positive impact that it has on our emotional state.What real authenticity is - it&apos;s not what you think.When empathy can work against you.How to cultivate compassion for customers.A powerful visualization practice that allows you to genuinely become more of the person you want to be so that you can more readily summon authentic emotions when you need them.How to bring the right intentions to everything you do.Do This Too!Self-Compassion Practice - feel what you&apos;re feeling!Free yourself from any ideas of being obligated.Go Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

How to Make "Faking It" Feel Authentic | Ep. 108

Important stuff we make you walk away with in this episode...No more fear of being "selfish". Selflessness is not what you think it is.The importance of understanding and meeting your needs (as well as your customers&apos;/coworkers&apos;/employers&apos;)Do you feel "forced" to serve a certain way (by clients or management? Here&apos;s how to work with this.How to make everything feel voluntary (esp. service!) - AKA: like it&apos;s your choice. Freedom is a mindset!The importance of boundaries (personal and professional) in order to be the service master you can be.Why you also need to keep the macro-aspect aspect of your service game in mind.As promised, some complementary content...Upcoming Free Mindfulness Course - Master That Human Thing!Serving Mindfully = Understanding How Free You AreGo Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

How to Serve On Your Terms Without Being "Selfish" | Ep. 107

Do you think that the principles of running an organization and the best practices of piloting a commercial jet are an unlikely combo for a leadership guide? You won&apos;t think so by the end of this discussion with dynamic duo Octavian Pantis and Emil G Dobrovolschi. They share pearls of wisdom from the book they recently co-authored, Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain.Get ready to learn some interesting and powerful new perspectives on communication and leadership practices!Inside The CockpitWhy good leaders do as little as possible during a crisis (wait, what?).How to create better learning environments by forcing mistakes.How to be more supportive, patient and understanding, even in high stakes environments. How to work fluidly and intimately with an ever-changing team.Don&apos;t underestimate the power of briefings - learn how to actually nail the art of information your team (or speaking up as a teammember).How to communicate like nothing can be assumed (because it can&apos;t be). Use repetition and redundancy to make people feel understood.The BookDark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline CaptainThis is EmilLinkedInThis is OctavianLinkedInGo Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Stop Flying Blind With Your Communication Practices | | Ep. 106

Being able to connect with people and navigate a social situation is not a “have it or you don’t” quality. It’s a learnable skill that gets nurtured by surprisingly simple practices. In this episode you’ll get connected with some of the ways that I broke out of emotional illiteracy.You’ll also learn ...How to build your social capabilities without learning “charisma tricks”.How restoring your mental and emotional health is  the root structure of social competency in service.A 3-step process for shifting a bad work situation from something you’re simply “surviving” to something you actually have the power to change.How to give more balanced service by pulling back on an area that you commonly over-deliver on and give more to an area that you often miss.How mastering your emotional life is at the core of mastering your customer’s emotional life.What it means when you’ve been “working on yourself”, but some old emotional pattern shows itself.Further Assistance:Guides: Meditation that works for anybody plus a meditation that I think particularly transforms your emotional and social range.Go Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Emotional Literacy is Learnable | Ep. 105

An inspiring discussion with Kass Thomas, entrepreneur, coach and communication expert. Learn how to discover and pursue what lights you up (it might be so natural that you don&apos;t even notice it).Other riches inside:The effect that work culture and management has on the ultimate experience of the customer. How to stop devaluing the contribution you make to others through the work you do.How to own your role rather than worrying about your status.Presence = there are no bad experiences.How the definition of "work" is different in other countries and what this tells us about what work has to be.All roads that lead to Kass Thomas:TwitterYouTubeInstagramFacebookGo Deeper Into the Mindful Service Movement: Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

What Lights You Up? | feat. Kass Thomas | Ep. 104

I&apos;m very excited to share this conversation with Kenneth Starr, who served as solicitor general of the United States from 1989-1993. Though he&apos;s probably best known for leading the perjury investigation of president Bill Clinton from 1994-98, he may not be as well known for his lifelong work as a public servant and legal education leader. Currently, he serves on the boards of Christian Legal Society, Advocates International and Alliance Defending Freedom. Throughout his career, he has championed the cause of religious liberty and freedom of conscience for all persons. We gathered mainly to discuss his book Religious Liberty in Crisis: Exercising Your Faith in an Age of Uncertainty, which is a very rich account of the constitutionally protected nature of religious practice in America (even though he himself is a practicing Christian, the book emphasizes the freedom available to all all religions, from Shamanic to Islamic). The discussion spoke to my lifelong fascination with religion and belief systems as well as my more recent explorations of public service. Key PointsWhat makes something an "essential" service? See how COVID revealed America&apos;s priorities when governments shut down synagogues, churches and temples, but kept chain stores, casinos and liquor stores firing on all cylinders.How we need to rediscover the importance of maintaining a religiously diverse society.How to make space for people with different world views.The value of having some sort of faith as a catalyst for truly serving your community.Go Deeper Into the Mindful Service Movement  Subscribe/Review on i-TunesGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness

Faith & Freedom As Essential Services | feat. Ken Starr | Ep. 103

Learn mindfulness, meditation, communication and interpersonal skills that transform your service and hospitality capability. The Serve Conscious Podcast is the voice of the mindful service movement, whose goal is to empower you in your service and hospitality work, making it a medium for your self-development. Listen to inspiring guests and my own stories from the trenches of hospitality and meditation/mindfulness training to reveal the potential of your service role to bring you inspiration, wisdom and self-mastery. The tools, techniques and principles we explore will not only upgrade your capability and career success, but also improve your health, well-being and happiness in every way. Achieve the empowerment, professional growth, success and fulfillment you’ve always wanted .

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