6: Shawn White, Director of Customer Support, Sendgrid
In Episode #6 of the Support Leaders Podcast, we interview Shawn White, Director of Customer Support for Sendgrid. We discuss his career in customer s...
Support Leaders
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About
The Support Leaders Podcast interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and the most amazing customer experiences. We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe.
5: Kathryn Castle, Head of Technical Support Engineering EMEA, Optimizely
In Episode #5 of the Support Leaders Podcast, we interview Kathryn Castle, Head of Technical Support Engineering EMEA for Optimizely. We discuss how s...
4: Lauren Cowher, Director of Customer Experience @ Havenly
In Episode #4 of the Support Leaders Podcast, we interview Lauren Cowher, Director of Customer Experience at Havenly. We talk about her experience at ...
3: Andrew Spittle, Happiness Engineer @ Automattic
In Episode #3 of the Support Leaders Podcast, we interview Andrew Spittle, Happiness Engineer at Automattic. We talk about his first experience using ...
2: Zach Bouzan-Kaloustian, Director of Customer Support @ DigitalOcean
In Episode #2 of Support Leaders, we interview Zach Bouzan-Kaloustian, Director of Customer Support at DigitalOcean. We talk about his time at Foursqu...
1: Antonio King, Director of Experience @ Shinesty
In Episode #1 of Support Leaders, we interview Antonio King, aka “Tones,” the Director of Experience at Shinesty.com. We talk about customer support a...