Join me as we discuss the mayhem that was 2016 in the points and miles game.We discuss the major program changes, award changes, mergers and more.

Talking Mayhem

Points and Miles Year in Review 2016

Dr. Marci Armstrong is the Associate Dean of Graduate Programs at the prestigious Southern Methodist University Cox School of Business and a 6 time teaching award nominee.  Dr. Armstrong is the Director of the new Brierly Institue for Customer Engagement and the first Brierly Institue Endowed Professor.Dr. Armstrong is also a consultant for public and private companies of all sizes specializing in driving customer loyalty.The Brierly Institue is the first institute dedictated to the study of loyalty and customer engagement.

Talking Mayhem: Dr. Marci Armstrong, Ph.D

Frequent traveler interviews and discussions touching all things travel.

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Points and Miles Year in Review 2016

Talking Mayhem: Dr. Marci Armstrong, Ph.D