In a year when conferencing came of age, as the technology of choice businesses used to effectively replace formal and informal meetings at the office...

“With WebRTC you can manage all communications with just a web browser,” says Daniel Pizarro, CEO of Infobox SAC of Lima, Peru. Earlier this year, as ...

"It's the transition of organizations from being maintenance and service providers to being truly managed service providers," says Tony Jayne, CEO of ...

“We did not want to miss the opportunity to meet,” says Elizabeth Page, National Sales Manager for Ribbon Communications Rural Services. In this podca...

SMP, a leading Cisco Solution Provider, is actively leading the way to a cloud future. In this first part of a five-part series, Sean Wilson, VP of Cl...

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers. The contact center was once a company...

When crisis occurs, if a business is not prepared, they are in a total reactionary mode. Issues that need to be addressed are security, move to the cl...

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are ...

Almost every aspect of Telecommunications is changing. You know all the acronyms.  It is a huge list. Ayan Adam, Founder and CMO at CX Atelier speaks ...

We are 8 months into the COVID-19 pandemic and many businesses are suffering badly.  If they have not gone out of business, they are scrambling to fin...