Episode #13 Exposed Again!
Wreckless employee behavior can put the whole team at risk of getting COVID or having to quarantine. Dr. Mike and Coach Steve feel the pressure from i...
Uncomfortable Dental Conversations
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Dental coach Steve Sperry and Dr. Mike Czubiak take on those difficult, awkward, and uncomfortable conversations that dentists have to have with their team, with their patients, and with others.
Episode #12 Epic Call Recording Fail
Has the COVID shutdown caused a leak in Dr Mike's new patient pipeline? Does he have a clue of what is happening up front? Coach Steve makes him face ...
Episode #11 Do You Have a Plan?
Does Dr Mike have a plan for taking care of all of his patients after he reopens the office? The coronavirus pandemic has caused plenty of disruption ...
Episode #10 We Need Hazmat Suits!
Team zoom meetings can be fun until a team member freaks out and panics the team. Coach Steve and Dr Mike talk about zoom meetings, blind walks, and e...
Episode #9 You're Laid Off
Delivering tough new is usually not a dentist's favorite job. Do you do it by email, text, in-person? Coach Steve has his opinion.
Episode #8 COVID-19: The Stress of the Strain
Remaining calm and remaining in charge during the stress of challenging times is what Coach Steve wants Dr Mike to do. This strain of the coronavirus ...
Episode #7 You Broke My Loupes!
Breaking or losing dental equipment gets costly real quick. Listen to Dr Mike freak about his beloved loupes.
Episode #6 Sexually Inappropriate!
Sometimes it is a team member that gets us in a bad spot. Can Coach Steve talk his way out of this one?
Episode #5 I'm Going to be Out Tomorrow.
Is it okay for a team member to miss work because of their kid's first day of school, dance recital, or baseball game? Coach Steve and Dr Mike take on...
Episode #4 Who Got Us This Bad Review?
Your team messes up and you get a bad google review. Take a deep breath, Coach Steve and Dr Mike will help you through it.