DescriptionEmerson Sklar is the Chief Evangelist at Bespoken, a company with a popular toolkit for testing and monitoring voice apps. We start by unpacking the fundamentals of testing and the various types, from the unit and end-to-end testing to continuous and usability performance testing. Emerson talks to us through the product features of Bespoken and how it works. We discover the surprising fact that their system uses text-to-speech to generate audio, which is then fed to a virtual Alexa on the servers to generate a response. They are thus able to modify the input in order to measure what effect that has on the output. Tuning in, listeners will also learn from case studies involving The Mars Agency and Mercedes, we cover the vital elements of a testing strategy and how it should be approached, and then we look at ways to better understand voice app users through monitoring and analytics. We have included a bonus section at the end comprising a run-down of all the tools that we can recommend for the various stages of the voice development process, including prototyping, skill building, coding frameworks, testing, and analytics.Highlights●     Available at http://bit.ly/voicetechpodcast-ep062 Quotes from the show[05:53] At a high level we are the leaders of voice automation[32:58] What you experience is going to be dependent on the characteristics of your voice[49:08] Peru has a number of fantastic engineering schoolsLinks to clickManning books << 40% off all books code: PODVOICETECH19Voice Connected Business EU conference << 30% off code: VoiceTech30EURobocopy Conversation Design Course << 50% off with this linkVoice Tech Pro listener upgrade << no ads, early access, bonus contentVoice of the Car Summit << 30% off with VOICETECHCARLThe Podcast Host articles, workshops and coachingAlitu podcast maker SaaS appEmerson Sklar on LinkedInEmerson Sklar on TwitterEmerson Sklar EmailBespokenBespoken on TwitterThe Mars AgencyMercedesArmy Research Laboratory Army Intelligence and Security CommandApplause Amazon PollyGoogle Cloud Text-to-SpeechAlexaBret Kinsella on TwitterAdobe XDCathy PearlFlow.aiSupport the show (https://patreon.com/voicetechpodcast)

Voice Tech Podcast

Testing Voice Apps - Emerson Sklar, Bespoken - Voice Tech Podcast ep.062

Bixby 2, Samsung’s new voice assistant, is poised to become a major player in the voice ecosystem. With 500m devices sold each year, it represents an enormous opportunity for voice developers. Bixby’s Lead Developer Evangelist, Roger Kibbe, introduces us to the new product and what it means for developers, users, and the frontier of voice.In this episode, Roger talks about the coming paradigm shift voice presents in the way we will interact with our devices. He gets into what using Bixby will be like, including how their team have incorporated multimodality, and what that might look like while watching TV or booking a hotel. We take a deep dive into the development side of Bixby too, and Roger gives us some compelling reasons for why developers should get familiar with their IDE right away. He speaks about what it’s like to code on it, focusing on its revolutionary declarative development paradigm, and also touching on building concepts and actions. We hear about the genius AI behind its use of templates to refine searches and access spreadsheets, and its smart use of categories for third party apps, to deliver the best possible experience.In our bonus questions (for Voice Tech Pros only), Roger tells us his background story, and shares his advice for budding voice developers. This is an in-depth interview that gets into a range of exciting topics, making for an unmissable episode.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep061Quotes from the show[26:54] There are about 700 capsules right now enabled on Bixby[37:23] The very first developers that got in there became really well known[41:17] In the Bixby IDE you can develop, do NLU modeling, debugging, and there is a simulator.[51:43] Voice-enabling a spreadsheet lets you build a bunch of interesting ideas[1:05:12] I’ve wanted to find technology that empowers people and then gets out of the wayLinks to clickVoice of the Car Summit << 30% off with VOICETECHCARLRobocopy Conversation Design Course << 50% off with this linkVoice Tech Pro listener upgrade << no ads, early access, bonus contentRoger Kibbe on LinkedInRoger Kibbe on Twitter Bixby Developer StudioBixby Developers on GitHubBixby Development YouTube TutorialsBixby Developers on TwitterBixby Developers on FacebookBixby Developers Chat on SpotifyHow to make a Bixby Capsule Guide << build a Bixby capsule right now!SamsungBixbyJonathan PanViv LabsSupport the show (https://patreon.com/voicetechpodcast)

Samsung Bixby In-Depth - Roger Kibbe, Viv Labs - Voice Tech Podcast ep.061

In today’s episode, you’ll hear four of my favorite conversations with brands and providers recorded at the recent Project Voice conference in Chattanooga, Tennessee. First up is Alexey Khitrov from IDR&D, who comes back on the show to give us an update on recent features, including their prizewinning results on liveness checks, a five-step behind-the-scenes authentication system, and their recent adoption of face technology too.Next up are Ron Jaworski and Noa Eshed from Trinity Audio who present the innovative features of their audio content solution. The team notably lists their CMS platform and the higher agency it provides their clients as far as content management. Laura Frantz from ICF also joins us to tell the story of how she built a voice app for a utilities company. She speaks about the functionality of the app and its hopes to integrate billing services in the future. Lastly, we speak to Zac Jarrard, project manager at Park University in Missouri, who talks about how students are not only using Alexa to access university services but are also learning to build Alexa apps in his voice development club. Highlights●     Available at http://bit.ly/voicetechpodcast-ep060 Quotes from the show[17:29] Technology-wise we are there[21:50] Anyone creating textual content that is longer than two paragraphs is relevant[40:39] There’s so much opportunity in voice for utility sets[46:27] Since April 2018 we’ve had over 7000 skill activationsLinks to clickManning books << 40% off all books code: PODVOICETECH19Voice Connected Business EU conference << 30% off code: VoiceTech30EURobocopy Conversation Design Course << 50% off with this linkVoice Tech Pro listener upgrade << no ads, early access, bonus contentProject VoiceAlexey Khitrov on LinkedInIDR&DNoa Eshed on LinkedInRon Jaworski on LinkedInTrinity AudioTrinity Audio on YouTubeTrinity Audio on QuoraLaura Frantz on LinkedInLaura Frantz on TwitterICFZac Jarrard on LinkedInPark UniversityVoiceTech ShopAmazon AWSApple PodcastsSpotifyNew York TimesSouthern Maryland Electric CooperativeVoicebot.aiEchodotSupport the show (https://patreon.com/voicetechpodcast)

Security, Content, Utilities, Students - IDRnD, Trinity Audio, ICF, Park - Voice Tech Podcast ep.060

As voice-assistant technologies become more frequent in many different industries, questions of its influence on those industries themselves become more pertinent. Today’s guest is Krish Velkar from Ogilvy, who joins us to discuss his recent master's dissertation which explored the influence of voice assistants on the purchasing of FMCG products (fast-moving consumer goods).In this episode, we discuss the history of voice technology and the ways people are beginning to use it more frequently in India as well as globally. Krish gets into what voice tech promises for accessibility, speaking to his grandparents’ adoption of smartphones due to the intuitiveness of voice tech as a UI. He speaks about the idea of low and high involvement purchases, and where voice purchasing is most effective.We then get into Krish’s actual research, and he takes us through the hypotheses, methods, discoveries, and insights that can be found in his dissertation. He talks about the surveys he made regarding the buying process and the likelihood of repurchase using the Ariel detergent virtual assistant. He also discusses ways companies can optimize the voice-assisted experience, stressing the value of early brand adoption and more anthropomorphic chatbots. We could be looking at significant developments in the FMCG retail space over the next few years, so Krish’s research couldn’t come at a better time. Tune in to hear more about it. Highlights●     Available at http://bit.ly/voicetechpodcast-ep059 Quotes from the show[09:33] In a few years people will have a dependent relationship with some sort of assistant[10:04] In India someone says, ‘I love you,’ to Alexa once a minute.[34:18] It takes a long time to reach the stage where a consumer associates a brand to a product categoryLinks to clickVoice of the Car Summit << 30% off with VOICETECHCARLRobocopy Train the Trainer Bootcamp << 10% off when mentioning the Voice Tech PodcastKrish Velkar on LinkedInKrish Velkar on TwitterAlexa, are you a salesperson?Impact of Voice Assistance on a Consumer’s Purchase Decision for FMCG ProductsOgilvyJames PoulterVoice2University of BathMarketing WeekVR WorldKing’s CollegeProfessor Ko de RuyterMark RitsonVixen LabsSiriIBM ShoeboxCarnegie Mellon HarpyGary VaynerchukFordSupport the show (https://patreon.com/voicetechpodcast)

Voice Commerce: FMCG Shopping - Krish Velkar, Ogilvy - Voice Tech Podcast ep.059

On the show this week, we welcome Stacey Zuniga, the VP of Financial Services at ENACOMM, a FinTech provider of intelligent interactions and customer authentication for banks and financial services companies. Also joining us for the conversation is Kelly Burdette, the Senior Vice President of Digital and Product at Bank Independent – a customer of ENACOMM. Talking with both the technology provider and the client about how voice banking was implemented on Alexa makes for a well-rounded discussion. You will learn about the rationale behind the project and, from Kelly’s perspective, what it is like to compete with other banks and stay ahead of the curve. Our guests explain the benefits of voice banking, including improved accessibility, convenience, security, and human connection. Then Stacey explains the challenges of building financial-grade authentication with the platforms, the bidirectional exchange of information and the necessary changes to integrate the voice platform with the existing systems. We also cover some of the security issues of voice banking and payments, the latest technologies such as voice biometrics, and the importance of multi-factor authentication.This conversation is particularly relevant considering that it revolves around a service that most of us will inevitably engage, and listeners will hear use cases for how this technology is expected to change the lives of both young and old.Highlights●     Available at http://bit.ly/voicetechpodcast-ep058 Quotes from the show[03:45] ENACOMM helps financial institutions with voice engagement. — Stacey Zuniga [07:57] We were the first to come out with a fully functioning Alexa skill in the community bank space.[13:17] Conversational banking, conversational technology is different than menu-driven technology[37:08] We have to be cautious as we continue to move into new spacesLinks to clickManning books << 40% off all books code: PODVOICETECH19OutgrowStacey Zuniga on LinkedIn Kelly Burdette on LinkedInENACOMMBank IndependentBank of AmericaChase Jack Henry & AssociatesBoseSubscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Support the show (https://patreon.com/voicetechpodcast)

Banking on Voice - ENACOMM & Bank Independent - Voice Tech Podcast ep.058

Today on the show we talk with seven leading French companies in the burgeoning European voice space. The Voice Tech Paris 2019 Conference took place just last November and was the first B2B event dedicated to voice technology in France. But with over 50 speakers and 700 participants who attended, it’s safe to say that it’s certainly not going to be the last! In this episode, we hear from seven pioneering startups, ranging in specializations from speech analytics, to real-time voice transformation, to developing custom digital spokespeople, to a number of agencies as well. These companies give us a great cross-section of the types of attendees at the Voice Tech Paris 2019 Conference, as well as a panoramic view of what’s happening on the ground in the voice space in France, right now. The companies we speak with today are Allo-Media, Airudit, Candy Voice, Acapela Group, Insign, Speak UX!, and Loui Tech. Interest around voice interface is steadily growing in France, and if you’re wondering what the European market looks like today, and what it might look like in the near future, this is a great episode for keeping your finger on the pulse! By the end of this episode, you’ll be floored by the innovative solutions these seven diverse startups are providing for a kaleidoscope of users, from pilots to submarine workers, students, top brands, video gamers, telecommunicators, national train lines, to the medical world, and many more!Highlights●     Available at http://bit.ly/voicetechpodcast-ep057 Quotes from the show[10:00] We have not received any requests for genderless voices[14:13] People are frustrated with chatbots. They realize they do not understand them![25:13] In France, it is just the beginning with our technology[27:23] Here in France, it is a privileged channel to use the phone[35:03] Today, a lot of companies fear sexism issues[37:06] I think the French market is actually at an advantageLinks to clickVoice of the Car Summit << 30% off with VOICETECHCARLRobocopy Train the Trainer Bootcamp << 10% off when mentioning the Voice Tech PodcastVoice Tech in Paris 2019Acapela GroupRemy Cadic on LinkedInDeutsche BahnMy Own Voice ProjectAiruditCandy VoiceVoiceMarketAllo-MediaAllo-Media on TwitterRomain Sambarino on LinkedInInsignSnipsSpeak UX!Amina Esselimani on LinkedInHello my botVoxygenLoui TechSupport the show (https://patreon.com/voicetechpodcast)

7 French Pioneers - Voice Tech Paris 2019 - Voice Tech Podcast ep.057

How do you choose a voice for your brand? Why is it important for brands to have a voice in the first place? And what are the things you need to consider when choosing a voice? Today on the show, we welcome the CEO of WillowTree, Tobias Dengel, to answer these questions and give us a deeper insight into what the feeling is amongst the top tech execs about voice technology today. WillowTree is a leading mobile strategy, design, and app development company servicing Fortune 500 and Fortune 5000 clients like Pepsi, General Electric, Johnson & Johnson, and Time Warner (to name-drop a few!). In this episode, we discover the demand, the debates, and the challenges facing the world of voice technology and the importance of using multi-modal interfaces. One of the most fascinating parts of this interview looks at designing the voice identity of a brand and how companies are deciding on the voice they use. Human or robot? Samuel L. Jackson or Angelina Jolie? Male? Female? Or non-binary voices? Here, we get into an interesting discussion on how stereotypes can be perpetuated by using certain voices and the push toward promoting the use of more neutral and non-binary voices in apps today. We also take a dive into the topic of commerce, looking specifically at voice payments and how it is going to transform the future of mobile transactions. By the end of this episode, you’ll have a behind-the-scenes look at the conversations and questions that top agency and company execs are having right now, and a clearer view of the future of voice.Highlights●     Available at http://bit.ly/voicetechpodcast-ep056 Quotes from the show[04:56] We are disrupting the disruptors.[36:35] 2020 will be the year of multimodal...[52:23] The future belongs to the Jack-of-all-tradesLinks to clickManning books << 40% off all books code: PODVOICETECH19WillowTreeTobias Dengel on LinkedInTobias Dengel on TwitterWaze AppGood to GreatCatch 22Subscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publish Make your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Facebook:https://voicetechpodcast.com/facebook Email: carl@voicetechpodcast.comSupport the show (https://patreon.com/voicetechpodcast)

Giving Voice to Brands - Tobias Dengel, WillowTree - Voice Tech Podcast ep.056

Today on the show we welcome Jackie Andrade, Professor of Technology at the University of Plymouth, and Leonie Cooper, a Ph.D. candidate at the university who is researching robot-delivered intervention to reduce procrastination. In this episode, we talk about how people communicate with robots, the role that robots can play in healthcare, and how robots can change human behaviour and influence us to take the right actions. We begin this discussion by taking a broad look at the psychological support that can be delivered through humans, and how that can be delivered through technology. We then dive into the motivational interviewing concept – a counselling method that helps people resolve thoughts, feelings, and insecurities to help them find the internal motivation they need to change their behaviour. We then take a look at Jackie and Leonie’s study, which involves an adorable-looking NAO Robot. We head into all the details around their paper which looks at how motivational interviewing using a NAO Robot was received by patients. One of the most fascinating parts of this conversation is learning more about the technological design decisions made for voice, movement, expression, and interaction of the NAO Robot and why Jackie and Leonie specifically decided against using speech detection. We also unpack the debate about whether social robots will ever replace human therapists, as well as the surprising benefits and the challenges that come with talking to robots as opposed to humans. By the end of this episode, you’ll have a better understanding as to why we need social robot counsellors in the first place, leaving you with the question: How does this make you feel?Highlights●     Available at http://bit.ly/voicetechpodcast-ep055 Quotes from the show[24:23] People felt it was helpful listening to themselves talk out loud about what they wanted to do.[34:13] Robots offer that non-judgemental environment, an opportunity to talk freely without interruption[34:55] The therapist is still behind the therapy they are receiving via the robot.[54:21] They got over the weirdness of talking to a robot[01:00:23] Don’t be scared of the programming.Links to clickVoice of the Car Summit << 30% off with VOICETECHCARLRobocopy Train the Trainer Bootcamp << 10% off when mentioning the Voice Tech PodcastJackie AndradeJackie Andrade on TwitterJackie Andrade on LinkedInLeonie Cooper on TwitterLeonie Cooper on LinkedInJoana Galvão Gomes da SilvaNAO robotNAO robot on FacebookThe EPIC ProjectSoftbank RoboticsNicole RobinsonThe University of Plymouth School of PsychologySupport the show (https://patreon.com/voicetechpodcast)

Social Robot Counsellors - Jackie Andrade, Uni. Plymouth - Voice Tech Podcast ep.055

Three of the world's leading digital agencies share their experiences in the world of voice, at the Project Voice 2020 conference.Brandon Kaplan of Skilled Creative in New York tells us how Fortune 500s are using voice right now, and how voice is quickly becoming an essential component of larger marketing campaigns. We discuss data capture, marketing responsibility, voice SEO and much more.James Poulter of Vixen Labs gives us an update on the state of play in the UK, and reveals some of the metrics that brands use to track the ROI of voice projects. He also launches Voice Masters, a new interactive training course.Gaurav Kishore of Florida-based Seedcube shares his do's and don'ts for voice design, explains why he built his latest product to convert newsletters into audio, and reveals how fish tank management is being disrupted with voice!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep054 Quotes from the show[00:13] Is voice a place I can generate conversions?[13:48] Voice is not on an island. Think omni channel marketing.[35:39] What matters are not voice metrics but just straight content consumption metricsLinks to clickManning books << 40% off all books code: PODVOICETECH19Dabble Lab voice development videosSkilled CreativeVixen LabsVoice Masters courseVoice2 WhatsApp groupSeedcubeLaunch Voice First newsletter audio@gauravkishoreVoicifySubscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Facebook:https://voicetechpodcast.com/facebook Email: carl@voicetechpodcast.comShow your supportGo Pro: https://voicetechpodcast.com/pro Advertise: https://voicetechpodcast.com/advertise Leave a review:https://apple.co/2LqW4olSupport the show (https://patreon.com/voicetechpodcast)

Auspices of Agencies - Skilled Creative, Vixen Labs, Seedcube - Voice Tech Podcast ep.054

Today we bring you two in-depth conversations from the Slush Mega Conference in Helsinki, Finland. In this episode, we’ll be talking with two giants in the payments space, Guillaume Pousaz the founder and CEO of checkout.com and Pieter van der Does, the CEO of Adyen.During our conversation, we discussed their opinions on voice payments — whether they were excited about it, whether they see it playing a role in the payment system in the near future, what challenges they foresee, and whether their customers are even asking about voice payments yet. We also discussed whether they plan to integrate their systems with the voice platforms for the foreseeable future, diving into biometrics, two-factor authentication, and much much more! A huge number of insights were shared in our conversations and we are really excited to bring it to you today.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep053 Quotes from the show[0:15:50] Millennials are much more likely to trust voice payments[0:35:12] We have to embrace that we are in an intermediate phaseLinks to clickRobocopy Conversation Design Course << 50% off code: VOICETECH50Pieter van der DoesAdyenGuillame PousazCheckoutSlush Mega ConferenceAlipayWeChatPayApplePayUnionPay InternationalGlovoPSD2Subscribe for more episodesApple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmRead all about itNewsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for us: https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Facebook:https://voicetechpodcast.com/facebook Email: carl@voicetechpodcast.comShow your supportGo Pro: https://voicetechpodcast.com/pro Advertise: https://voicetechpodcast.com/advertise Leave a review: https://apple.co/2LqW4ol Support the show

Payments & Voice - Checkout.com & Adyen - Voice Tech Podcast ep.053

Today on the show we welcome Shyamala Prayaga, the product owner for the Autonomous Digital Assistant at Ford Motor. In this episode, listeners will gain some insight into where voice tech is heading from the auto manufacturer’s point of view. Shyamala will share about her background in design and why she moved into the voice field, and then she outlines some of the major use cases for voice in the car and the current challenges with the implementation of voice. She discusses the factors to consider when designing for car voice assistants, introduces us to the idea of full-size remote-controlled cars that operate through teleoperation, and gives her take on integrating with parties versus developing your own assistant from scratch. Tuning into this episode, you will also learn more about biometric identification, data privacy and security, and much more. Shyamala has also launched a new book called Emotionally Engaged Digital Assistant, so be sure to check that out!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep052 Quotes from the show[0:08:55] Most bots are branded as dumb even though they have a personality[0:29:33] If you don’t see the value using voice, you should not use it[0:33:06] The moment you start talking with any bot there is a connectionLinks to clickManning books: https://www.manning.com << 40% off all books code: PODVOICETECH19 Shyamala Prayaga’s WebsiteShyamala Prayaga on LinkedIn Shyamala Prayaga on Twitter Shyamala’s Book: Emotionally Engaged Digital AssistantFord Motor Company Voicebox Technologies Corporation on LinkedIn CodeSmartSiriBMW GMWaze Tesla Subscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Facebook:https://voicetechpodcast.com/facebook Email: carl@voicetechpodcast.comShow your supportGo Pro: https://voicetechpodcast.com/pro Support the show

Automotive Voice Design - Shyamala Prayaga, Ford Motor - Voice Tech Podcast ep.052

On the show today we welcome Hans van Dam, the co-founder of Robocopy, a company that trains and certifies conversation designers all around the world. Hans begins by explaining to listeners what exactly conversation design entails and why it is important in the context of conversational AI technologies. We cover the various areas that conversation designers need to understand and consider, including technology, psychology, language and empathy, and then Hans gives us a breakdown of the Robocopy process that he and his team have refined by working with brands over the years. Tuning in to this episode, listeners will also hear more about starting a career in conversation design and how we can apply this function in teams. We talk about the online conversation design course itself – a program that teaches you to write natural language dialog for chatbots and voice assistants. If you go to voicetechpodcast.com/robocopy, you will get a whopping 50% discount on the course, or else use the code 'voicetech50'. Be sure to join us for another insightful conversation in the world of voice tech! HighlightsAvailable at http://bit.ly/voicetechpodcast-ep051 Quotes from the show[0:19:59] We teach people to deconstruct human communication[0:22:49] We give designers a methodology to create good conversations that can be implemented quicklyLinks to clickRobocopy Conversation Design Course << 50% off code: VOICETECH50Project Voice << 30% off code: VOICETECHCARLHans van Dam on LinkedInHans van Dam on TwitterRobocopyConversational Academy Botcopy KLM Surveyline Cathy Pearl on LinkedIn Wired for Speech Scrum The Great Gatsby Marcel Proust Zero to One Nutribullet Subscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/redditSupport the show

Conversation Design Mastery - Hans van Dam, Robocopy - Voice Tech Podcast ep.051

“What should we be doing with voice?” If you or your team are asking that question, you need to be at Project Voice and we’re here to tell you why!Today on the VoiceTech Podcast we welcome Bradley Metrock, the organizer of Project Voice 2020. Bradley is CEO of Nashville-based Score Publishing, which helps creators find their voice. He founded podcast network VoiceFirst.FM hosts the popular show This Week In Voice, published More Than Just Weather And Music: 200 Ways To Use Alexa, and produces the company's series of VoiceFirst Events. Bradley has been cited as a leading thought leader on voice-first technology and AI, speaking regularly on its profound impact on our world.Our conversation today mostly revolves around Project Voice 2020, we also discuss some of Bradley’s above-mentioned ventures. He talks about his views on what he sees as the trends in Voice at the moment and lays out his predictions for 2020. It’s a really interesting and intriguing conversation we had, so be sure to keep listening! Also, check out the link below for 30% off Project Voice 2020 tickets.Highlights- Available at http://bit.ly/voicetechpodcast-ep050aQuotes from the show[0:09:51] This isn’t a transactional sort of conference[0:15:20] I am a truth teller to the marketplace and that is what sets our event apart[0:44:54] Focus on the identity of your show, the feelings it evokes, and the value it addsLinks to clickProject Voice << 30% off code: VOICETECHCARLManning books << 40% off all books code: PODVOICETECH19Bradley MetrockBradley on TwitterScore PublishingProject Voice 2020More Than Just Weather And Music: 200 Ways To Use AlexaVoiceFirst.CommunityAlexaVoice of Healthcare SummitVoice of MoneyGoogleAWSSamsungSpotifyAudioBurstNick SchwabMyCroftLifePodSubscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Support the show

Project Voice 2020 - Bradley Metrock, Score Publishing - Voice Tech Podcast ep.050

Today’s guest is Anthony Tassone, founder of Green Key, a startup that builds artificial intelligence to optimize sales, trading, and a growing list of other services. Green Key uses voice technology to structure conversations into actionable data toward the end aim of generating insights and powering automation. They also work with police officers and first responders, helping them to leverage the power of voice to go hands-free, thereby improving the speed and safety of operations.Our conversation focusses mostly on the topic of how Green Key voice-assists the police. He explains how NLP is transforming the emergency services sector by enabling officers to use voice technology to fill out reports or conduct searches and queries in a hands-free manner. It then enables them to access that data later while at the wheel or on the street. We also talk about some privacy implications and how Green Key avoids them through the provision of an on-premises solution. In the example of the Police, it provides an on-demand recording microphone rather than one which is always listening.Anthony covers some machine learning processes which enable Green Key to construct its collections of domain-specific jargon libraries as well. You’ll also discover why voice isn’t always the best output method, and how Green Key scaled up from its initial role in the financial sector to servicing new markets. This is a great episode and one you are going to want to hear.This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the showAvailable at http://bit.ly/voicetechpodcast-ep049  Quotes from the show[06:30] There are particular people who require hands-free and eyes-up to do their job or to remain safe[15:30] We’re building a collection of domain-specific jargon libraries globally[19:23] The first time that I came across genetic algorithms I almost fell out of my chair[21:45] NLP is the interface from human to machineLinks from the showManning books << 40% off all books code: PODVOICETECH19Project Voice << 30% off code: VOICETECHCARLAnthony Tassone on LinkedInAnthony Tassone on TwitterGreen KeyMotorolaCarnegie Mellon UniversityFreeSWITCHAmazon CloudGoogle CloudChicago Board of TradeDePaulIPC  BGCEric HirschhornThe Conversational AcademyRobocopyHans Van DamRing DoorbellSubscribe to get future epSupport the show

Sound of the Police - Anthony Tassone, Green Key - Voice Tech Podcast ep.049

Today on the VoiceTech Podcast we welcome Nathan Treloar, who is the founder and president of Orbita. Orbita is a Boston-based company that provides software to improve patient engagement in digital health through voice-first and artificial intelligence solutions. Nathan is a highly respected speaker and authority in the field of voice-first healthcare technology and has advised many large-scale companies and government agencies on the subject.This in-depth and fascinating conversation covers the current state of voice and chatbots in the healthcare sector, the many ways that voice services can improve the quality of medical delivery and much more. We talk about some of Orbita’s case studies, the advantage of voice technologies and a few of the product features of the company. We also get into the security and privacy issues that are so prevalent in fields that require ‘always-on’ devices and how the HIPAA regulations aim to curb hazards in this regard.Nathan does a great job of unpacking the complex set of concerns around big tech, trust, and health data, so for this eye-opening discussion about the future of healthcare as we know it, be sure to listen in!This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the showAvailable at http://bit.ly/voicetechpodcast-ep048  Quotes from the show[0:09:40] It’s one thing to record a note about a patient, it’s another to record a prescription[0:11:34] The applications of virtual assistants in a healthcare setting demand optimized content experiences[0:13:44] How do you ensure that it isn’t picking up other things said in the clinical setting?[0:16:16] We are seeing an interest in applying voice tech for chronic care, elder care, and post acute needsLinks from the showProject Voice << 30% off code: VOICETECHCARL ReadSpeaker TTSRobocopy Conversation Design Course << 50% off code: VOICETECH50 OrbitaNathan TreloarNathan Treloar on TwitterMicrosoftRAMP AlexaNuanceHIPAABrigham and Women’s HospitalSubscribe to get future episodesApple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussionWeekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: 

Voice & Chatbots in Healthcare - Nathan Treloar, Orbita - Voice Tech Podcast ep.048

Interviews with voice technology professionals, boosting your knowledge and technical skills. Voice interfaces, voice assistants, data science, machine learning and much more. Hosted by Carl Robinson. Subscribe now!

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