Miscellaneous
Henry Trevelyan Thomas is the VP of Customer Success at Tessian, a human layer security platform. After beginning his career in corporate law, Henry joined Tessian as its first customer success hire in 2017. Since then, Tessian has raised over $120m from legendary security investors (Sequoia, Accel, March, etc) and grown from 10 to ~200 employees. We talked about a blog post he wrote recently "Building a customer success team: 5 pillars of customer success." And, yes. We may have even talked about NRR.Special thank you to Rav Dhaliwal (Ep. 208 and Ep. 268) for introducing us to Henry.More about Henry:His blog post: https://www.tessian.com/blog/building-a-customer-success-team/On Linkedin: https://www.linkedin.com/in/henry-trevelyan-thomas-991a0861/ Get on the email list at helpingsells.substack.com