Technology
Amazon strives to maintain a Day 1 culture and operating model that is curious, scrappy, and customer-obsessed, embracing new trends and making high-quality decisions at speed. By contrast, a Day 2 mentality focuses on business goals over earning customer trust, breeds complexity and hierarchy, and lets process become a substitute for the right results, leading to stasis and organizational decline. Learn how Amazon builds mechanisms that help ensure that it's always Day 1.