96: "Are You Undervaluing Your Customers?" with Bain & Company's Rob Markey

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The Strategy Skills Podcast: Management Consulting | Strategy, Operations & Implementation | Critical Thinking

Business

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.  Rob Markey, a partner and director at Bain & Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York. https://www.firmsconsulting.com/