Business
Because companies across all industries have been thrust into digital customer connections, it is imperative to leverage these customer touch points proactively and achieve sustainable digital customer conversion. And the key to making the conversion is operations excellence. In this episode Global Chief Strategy & Transformation Officer and Consultant Lisa Wardlaw talks about her passion for excellence.Lisa is an executive global leader focused on creating new, sustainable revenue streams that fuel competitive positioning by helping reinvent business strategy, leveraging technology, and abstract thinking. Lisa will be presenting at the Business Transformation and Operations Excellence Summit (BTOES) 2020 in November on the Women in Operational Excellence Leadership panel.“We believe a passion for excellence also carries a price, and we state it simply: the adventure of excellence is not for the faint of heart.” Tom Peters and Nancy Austin A Passion for Excellence: The Leadership Difference 1986My favorite quotes from Lisa:“Business processes should spark joy.”“You have to immerse yourself in the technology and speak their language.”“Build a big audacious business vision and understand it to make it digestible.”“Be ready to pivot.”How to reach and stay connected with Scott:LinkedIn: Lisa WardlawEmail: lisa.wardlaw@gmail.comSupport the show (https://ppqc.net)