Business
We thought it was time to give the Making it Work entrepreneurs a bit of a break. So as they catch up on calls and tweak their Ts & Cs, Tom chewed the fat with Jason "Retailgeek" Goldberg. In this Season 2 'Ask the Expert' special of Making It Work we ask Publicis Groupe's Jason Goldberg what the future holds for retail businesses. Nobody could have seen COVID coming, but some coped better than others. While big-box retailers scrambled to streamline their online offering, small businesses were disproportionately disadvantaged in the race to adapt. But as big companies struggle with their supply chains and service levels, changes in consumer behavior have created new opportunities for SMEs. So how can entrepreneurs fill this gap? And who did Jason (not) say "I told ya so" to? Tune in to find out.