Bill Lucas - Getting the improvement habit: why QI is not enough


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QI Connect Podcast


In this podcast we hear from Bill Lucas, Director of the Centre for Real-World Learning and Professor of Learning at the University of Winchester. Bill sets out for us that we can actually identify the key attributes of people that actually make improvement happen. He calls these the habits of an improver. Bill also looks at systems of care and challenges us to consider whether these habits or attributes are actually present in the systems where we work. He challenges us to think within - and out with - our organisations, about people and the systems. Original webinar and more information: --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing to be added to our mailing list. Visit Healthcare Improvement Scotland online at