CarrierChat: Aetna's Focus on Member Experience & Controlling Pharmacy Costs

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Duncan Stuart, President of the New England Market at Aetna, joins us to discuss Aetna's response to the COVID-19 pandemic, how they are leveraging their relationship with CVS, what they are doing to control pharmacy costs, and how they are utilizing their Aetna One® Advocate (AIA) to enhance how they support members.