Education
Customer Rage Study: Interview With Scott Broetzmann and Mary Murcott | Center for Services Leadership Blog In this podcast, Scott Broetzmann Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott, President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P Carey Center for Service Leadership.