Business
Join me as I interview Dr. Joseph Michelli, Chief Experience Officer and Customer Service Expert**Stick around to learn how you can enter to win a trip to California to tour Airbnb headquarters and learn more about how they approach the customer experience (deadline to enter: December 16, 2019). ***Are you ready to transfer the excitement you have for your products and services to your customers? Tune in as we discuss the following:Inputs to a healthy customer experienceHow Zappos uses play to get employees to go the extra mile (and love it while they do)About Dr. Michelli and the Michelli ExperienceHow Airbnb disrupted the hotel industryA new breakfast strategy that Godiva is taking to delight its customersHow the convenience store industry is currently being disruptedAbout Dr. Joseph MichelliLearn more about the Michelli Experience (https://www.josephmichelli.com/)Connect with Dr. Michelli on Twitter | LinkedInResources Mentioned in this EpisodeLearn more about the Airbnb travel contestBook: The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and BelongingBook:The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyBook: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz WayBook: The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryBook: The Zappos Experience: 5 Principles to Inspire, Engage, and WOWAbout this EpisodeEpisode: 12Title: Delight Customers the Airbnb Way + TRAVEL GIVEAWAYRelease Date: December 9, 2019Guest: Joseph Michelli, Ph.D.Connect with Lead with Levity: Website | LinkedIn | Facebook | InstagramSupport the show (https://paypal.me/leadwithlevity)