Arts
Digital transformation was something retail organizations and financial institutions were already talking about before COVID hit. The pandemic has accelerated the trend and brought with it more challenges that were not anticipated. While brands have adopted many makeshift processes and systems to address these needs, companies are now wondering what’s going to stick after the pandemic. Today, our guests are going to provide some context to help answer that question. Stuart Armstrong is Chief Revenue Officer at JohnRyan and is a leading figure in customer engagement and digital signage technologies with a focus on how these technologies underpin business building applications within retail and retail banking industries. Jean-Pierre Lacroix is President and Lead Strategist at SLD, and together Stuart and Jean conducted a joint study with over 500 respondents in the retail and finance categories to find out what companies are dealing with now to gain insights and provide advice on how to move forward. See acast.com/privacy for privacy and opt-out information.