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In this Shift Up podcast episode, we are talking with Jenny Kallista of Appalachian Bicycle Institute and board member of PBMA or Professional Bicycle Mechanics Association. The background of this episode is a very important article Jenny wrote this past fall of 2018 after the PBMA exams at Interbike. We are going to discuss technical training, the role of PBMA in building a better bike industry, this testing and what brands, shops, and mechanics can expect if they attend one of the upcoming PBMA Technical Workshops. Show notes and links can be found at bicycleretailer.com