Miscellaneous
In this episode, Dr. Therese Huston draws upon her new book, Let’s Talk: Make Effective Feedback Your Superpower, and her experience speaking to academic audiences and businesses like Microsoft and Amazon to teach us how to give feedback, even negative feedback, in a way that turns it into a productive conversation. She considers why 80% of managers feel they are saying the right things; but less than 20% of employees feel appreciated. She asks why men are evaluated on work skills while women are often judged on their personality. Dr. Huston identifies and exemplifies the three types of feedback as Appreciation, Coaching and Evaluation and asks us to discern what an employee wants and needs. She discusses how and why to use praise and urges us to side with the employee rather than the problem. She reminds us that if people feel threatened their brains go into lockdown. Inherent in her message of what makes feedback powerful is the principle -“ Listen as if your job depends on it.”