Business
In this episode of the Customer Strategy Podcast, I talk with Joe Schmitt, the vice president of customer success at Upkeep Maintenance Management.Joe and I got into a really interesting conversation, as they have two primary tiers that their customers are on - a high-touch model and a low-touch model.We took a look at what the gold standard is that they deliver at the high-touch level, and then applied that to the low-touch level and came up with some really interesting takeaways. Joe also committed to building a strategy for that low-touch model going forward. Upkeep Maintenance Management is a fast-growing Los Angeles based startup, focusing on providing a world-class SaaS solution to the hard-working, blue-collar workers across the world.As always, I really think you're going to enjoy this episode.Resources mentioned:Download the Customer Strategy Method Blueprint.What to do next:Click here to become a guest on the showApply to work with Nils