Episode 31 - Customer Loyalty: Interview with Matt Doka of Fivestars

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Divinepreneur Set Free

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If you've purchased your favorite Iced Latte, or a Boba drink chances are you've used Fivestars (www.fivestars.com).  Why wouldn't you? In this episode, I got a chance to interview Matt Doka, CTO of Fivestars.  Matt is blessed with being an engineering wiz, and a financial ninja.  At McKinsey, he worked in the investment sector, where he would meet his co-founder and CEO, Vic Ho.  Both Christ followers, they capitalized on their youth, enthusiasm, and faith to give starting a company a shot.  Matt and Vic went through Y-Combinator.  With a little experimentation, and the expected pivoting, Matt and Vic set their sights on serving local and small businesses.  Through the customer loyalty framework, Fivestars' mission is to turn every transaction into a relationship! By offering a powerful marketing platform for businesses and rewards for their customers, it's a match made in business heaven.  Matt shared in this episode the influence he had while growing up in a mission-filled household.  At a young age, he got a front-row seat in witnessing how his parents dedicated their careers and skills in work and service.  So, when the opportunity came knocking, Matt shared that he jumped at it and did incredible work in Rwanda, Kenya, and Uganda where he helped dairy farmers to improve efficiency, and increase their return.  With this background, Matt (and Vic) accelerated their company, which now serves over 14,000 businesses.