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We are proud to kick off 2021 with the “Best of Brainstorm”, snippets from our top guests of 2020.Topics Covered[3:48] Episode 42 featured Andrew Smallwood of Second Nature, who knows a lot too about why air quality is so important in rental properties. [5:35] In Episode 44, our guest was Citizen Home Solutions, featuring Peter Hernandez. Citizen provides a concierge onboarding service for new tenants to get their utilities setup. [7:27] Perhaps the most inspiring conversation of the year was Episode 38, with Mayor of San Diego, Todd Gloria, addressing the housing crisis and being the first person of color and openly LGBTQ to be elected Mayor of San Diego. [10:32] A super knowledgeable person in the area of landlord-tenant law, Tracey Merrill of Kimball, Tirey, and St John, joined me for two Episodes, 37 and 40.[12:04] A hot topic last year was “process automation”. Jordan Muela from Lead Simple joined me in Episode 47 to discuss automating property management processes. [13:50] Diving deeper into the topic of automation of property management processes, Heather Park from RentBridge joined me in Episode 48. [16:00] Our NARPM National President, Kellie Tollifson joined Bob on Episode 43, openly sharing some of her challenges in building her property management company.[17:40] Discussing an innovative approach to managing Security Deposits, Episode 39 featured Casey Winter of Obligo. [19:34] The topic on Episode 48, was accounting with Taylor Ho from APM Help. Taylor explained best practices for clean for trust accounting. [21:45] Finally, Ethan Lieber of Latchel joined us on Episode 33. Ethan explains Service Level Agreement (SLA) in running your maintenance program and shares a fun personal story.Connect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube.