Business
Have you ever spent time stressing over a necessary evil in your business and wishing it would just go away? Our latest Breakthrough guest turned her irritation into several massive businesses. Monica Eaton-Cardone is the co-founder of Chargebacks911, a division of Global Risk Technologies, which manages over 200 million global transactions each month. Fed up of being penalized in her online retail space for “chargebacks” (forced transactions that occur when a customer contacts their bank for help, rather than the retailer), Monica dove into this unfamiliar world to create the software needed to help her predict chargeback risk and mitigate fraud. Chargebacks911 started as a joke, but in mere weeks, Monica was flooded with media requests and calls from banks seeking advice on chargebacks. Tune in to hear Monica share with Sara Roach-Lewis her strategies for working in a super-fast industry and how growing up on a ranch instilled skills she continues to use in the boardroom.