Business
Hiring a virtual assistant can be a game-changer for your STR business. But here’s the catch: Your VAs are only as good as your training and your systems. It’s YOUR job to provide clear instructions and offer support as they learn the ropes.So, what can virtual assistants do for your Airbnb business? And what’s the best approach to training a VA to take on those responsibilities?Charlie Hawranik is the Cofounder of Canmore Co-Host, a short-term rental property management company based in the Canadian Rockies. Charlie and his wife Yuki started by hosting their own vacation rental on Airbnb three years ago and have since expanded to a portfolio of 13 properties.On this episode of Get Paid for Your Pad, Charlie joins me to explain what his virtual assistants do for his Airbnb business, walking us through the list of daily tasks his VAs perform and sharing the tools he uses to communicate with them. Charlie offers insight on the interview process, describing what he looks for in a VA and how the book Virtual Freedom helped him decide what to ask the candidates. Listen in for Charlie’s advice for training your VAs on guest communication and learn how YOU can use virtual assistants to help run your Airbnbs.Topics Covered How Charlie and his wife got into hosting on AirbnbPurchased property in Canadian Rockies 3 years agoStarted managing for other owners (13 listings total) How Charlie benefitted from joining Legends XPushed to do things wouldn’t have tried otherwiseIntroduced to benefit of hiring virtual assistantsThe daily tasks Charlie’s VAs do for his Airbnb businessVerify door locks active, guest codes programmedConfirm arrival of cleanersReview PriceLabs informationUse reviews to update maintenance to-do listHandle owner use requestsRespond to guest messages Other projects that Charlie assigns to his virtual assistantsBuild Hostfully guidebook for new propertiesMonthly invoicing Eventually create Airbnb listing for new properties The top tools Charlie uses to communicate with his VAsOpenPhone and Skype for messagingCreate Loom videos for trainingCharlie’s advice for Airbnb hosts considering hiring VAsAsk skills testing questions in interview processProvide detailed training videosTreat your team with respect and check in oftenHow Charlie trained his VAs around guest communicationGo through past messages to build own FAQ docMessage responses to Charlie for approvalReply on own (only ask for help if can’t answer)Connect with Charlie Canmore Co-HostEmail canmorecohost@gmail.com Resources Kim Herrlein on Get Paid for Your Pad EP407Julie GeorgeVirtual Staff FinderShort-Term Rental Profit AcademyRemoteLockRBOY AppsPriceLabsOpenPhoneVirtual Freedom by Chris DuckerLoomiGMSRankbreezeKeys to KelownaLegends X Short-Term Rental AcceleratorGet Paid for Your Pad on YouTubeEmail jasper@getpaidforyourpad.com Sponsor Hostfully [Discount Code PAD] See acast.com/privacy for privacy and opt-out information.