Business
Want to improve customer experience? Start with human-centered design. Listen in as Director of Key4Women Barb Smith talks with Justin Hunsaker, senior vice president of KeyBank's omnichannel originations, about how to make your customer the focal point of your business. In this episode, they take a look at how several companies are using human-centered design and discuss how to build this predictive client-centric approach into your business model to help drive success.