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Enjoy our content? Support This is HCD by becoming a Premium Member Power of Ten is a podcast about design operating at many levels - zooming out from thoughtful detail through to organisational transformation, and on to changes in society and the world, hosted by Andy Polaine. In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises." Show Links Sussna Associates Jeff's book, Designing Delivery Jeff on Twitter Jeff on LinkedIn Jeff's writings on Medium Andy on Twitter Andy's website and newsletter Support This is HCD by becoming a Premium Member This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show.