Business
Imagine if there were a "Magic Phrase of Marketing..." a short easy sentence your team could learn in less than 30 seconds and deploy today... one sentence which could increase your new patient flow by as much as 15% per year. This Magic Phrase exists and will cost you absolutely nothing... Your team member, Jill, is on the phone with a new patient, Betty. Jill did a great job. Said all the right things and did so with a smile on her face and a delightfully positive attitude. She wraps up the call by thanking Betty for calling, reassuring her that she's going to love Dr. Smith and the entire team, and reconfirming the day, date and time. She even remembered to use Dr. Cialdini's principle of commitment and consistency in order to measurably increase the likelihood that Betty will call if she needs to change the appointment. BUT WAIT! Add one more sentence and you will ADD 10% TO 15% MORE NEW PATIENTS this year and every year until the day you retire... Links in this Episode If your team uses a "New Patient Phone Slip" to ensure consistency when speaking with prospective new patients on the phone (and they should be using one!) be sure to add just one more question (revealed during this podcast) at the bottom and you will measurably increase your new patient flow. Gems Family members, if you’d like to view and/or copy my new patient phone slip, go to the members’ website, www.InsidersCircle.com and enter New Patient Phone Slip into the search bar. www.GemsAreEasy.com/podcast Forget about just trying to “survive…” If you want to thrive in the face of insurance PPO bullying, attract more new patients, hire and keep the best team members then Gems Insiders’ Circle is for you. If you want to work less while making (much) more money, enjoy all the benefits of Gems family membership with NO LONG-TERM commitment (Platinum membership is month-to-month). www.FreeGiftFromTom.com/podcast Get your FREE copy of my book, “Transform Your Dental Practice from CoalMine to GoldMine” (currently $16.97 on Amazon, but yours free as a Gems Podcast listener). PLUS, your FREE book order includes a FREE BONUS that could add $50,000 per year to your income. FREE 30-minute LIVE one-on-one TEAM TRAINING on my Adult Fluoride Verbal Skills. Learn to achieve 80% acceptance PAID OUT OF POCKET with just SEVEN SIMPLE SENTENCES! Magic Gem Adds More New Patients Undiagnosed high blood pressure of which the patient is entirely unaware, can lead to a stroke or heart attack in unsuspecting hypertensives. Undiagnosed periodontal disease can cause bone loss, tooth loss, and worse, systemic infection which can lead to serious medical complications. What does that have to do with new patient flow? A LOT. You may not be risking your health, but you are most certainly risking your wealth. Most dentists are unaware that 26.7% of your prospective new patients call your office when you are unable to pick up the phone. After looking at data from over 100,000 inbound calls to dental practices, I found more than 1/4 of your prospective new patients were calling before work, nights, weekends, holidays and even while you were open but your team was straight out busy… and unable to answer one more line. How much do you lose when you miss one new patient call? The average new patient in a general dental practice spends $4,800 (ALV or "Average Lifetime Value"). If you only missed one new patient per month, you're losing $57,600.00 per year. Sadly, most practices are missing out on multiples of that. The good news is that my Ultimate Phone Concierge (UPC) PHONE SCHEDULING TEAM can step in and answer the calls your in-office team is currently missing, early morning, after work, nights, weekends, holidays and more. Because that's all my team does, we have a (much) higher prospect on the phone to new patient in your chair close rate than even your most excellent team members. I'm SO CONFIDENT you'll LOVE your phone concierge that I'll do it for FREE... If you've never experienced UPC before, try Ultimate Phone Concierge for 30 days. We'll take ALL the risk, you take NONE. If you're not thrilled with our service let us know after 30 days and we'll refund every penny you paid. Of course, you'll keep the new patients we scheduled during the times your team couldn't answer! To be clear, we are not an answering service! Our primary focus is SCHEDULING NEW PATIENTS who call when YOU can’t or won’t answer your phones. This special 30-day ZERO RISK full money back Ultimate Phone Concierge offer is available only to the first 97 dentists who email with the subject, Phone Concierge 30 days, zero-risk… with the subject, Phone Concierge 30 days, zero-risk. Then, in the body of the email, just mention that you heard about The Ultimate Phone Concierge on my podcast, episode 14. Looking forward to helping you add more new patients, grow your practice and your revenues, have a little more fun and make a lot more money!