A pediatric practice struggled to satisfy the family of a boy after two years of appropriate primary care. What did they learn about communicating with patients and their families over routine medical matters? 

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Nothing is “Routine” for an Anxious Patient or Family

For more than 20 years, CRICO has analyzed claims and suits from the Harvard medical community to understand causes of error. We have learned that 67% of claims fall into four high risk areas: Diagnosis, Obstetrics, Surgery and Medication.

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